eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT

The Walt Disney Company; Tampa (FL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Other benefits

Job summary

The Walt Disney Company is seeking an eCommerce Specialist-Internet Help Desk in Tampa, FL. This hourly role supports Guests through the website and My Disney Experience app, joining Disney Central’s inbound contact center. Training includes multiple performance assessments, with operating hours Sunday–Saturday, 05:45 a.m.

to 12:15 a.m. Responsibilities include guiding Guests to build magical vacations, managing relationships across lines of business, handling account tasks, and working across

Qualifications

• Strong written, verbal and interpersonal communication skills.
• Experience in customer service or contact center environments.
• Familiarity with Windows-based computer systems.
• Knowledge of Disney products and experiences is a plus.

Responsibilities

• Engage with Guests exploring vacation experiences and provide recommendations.
• Build and manage relationships with Guests and Cast Members across lines of business.
• Maintain confidentiality and protect Guest privacy at all times.
• Assist Guests with account-related tasks and information retrieval.
• Navigate across multiple computer applications including phone, chat and email.
• Provide solutions and escalate issues as needed to meet goals.
• Meet departmental metrics and efficiency targets.
• Offer detailed information about resorts and dining using software tools.
• Complete all required company trainings and compliance courses.

Skills

Written and verbal communication

Interpersonal skills

Customer service proficiency

Computer skills (Windows)

Disney product knowledge

Job description

We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Tampa, Florida.

The eCommerce Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m.

Responsibilities :

• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
• Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Maintain discretion and Guest confidentiality
• Help Guests with handling their accounts
• Navigate between multiple computer applications including phone, chat, and email
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations and efficiency goals
• Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications :

• Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
• Computer proficiency within a Microsoft Windows environment
• Written, verbal and interpersonal communications skills
• Knowledge of Disney products
• Sales and Service Experience in a customer service or contact center environment

Preferred Qualifications:

• Strong sales and closing skills and the ability to overcome objections
• Bilingual

Additional Information :

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The starting pay rate for this Role in Florida is $20.85 per hour

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.