E-Commerce & Guest Experience Specialist

Disney Live Entertainment; Tampa (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

The Walt Disney Company in Tampa, FL is seeking an eCommerce Specialist-Internet Help Desk to support Guests on the website and My Disney Experience app. This hourly role includes paid training and performance assessments, with Disney Central operating hours 05:45 a.m.

- 12:15 a.m., Sundays through Saturdays. The position involves assisting Guests across phone, chat, and email, managing guest accounts, and using multiple applications to deliver excellent service while adhering to company

Qualifications

• Experience in a customer service or contact center environment.
• Strong written and verbal communication skills.
• Proficient with Microsoft Windows environments.
• Knowledge of Disney products and services.

Responsibilities

• Assist Guests with their vacation experiences and provide recommendations.
• Build relationships with Guests and Cast Members across lines of business.
• Handle accounts and maintain confidentiality.
• Navigate multiple computer applications via phone, chat, and email.
• Meet departmental metrics and provide timely guest solutions.

Skills

Customer service experience

Communication skills

Windows proficiency

Disney product knowledge

Job description

The Walt Disney Company in Tampa, FL is seeking an eCommerce Specialist-Internet Help Desk to support Guests on the website and My Disney Experience app. This hourly role includes paid training and performance assessments, with Disney Central operating hours 05:45 a.m.

- 12:15 a.m., Sundays through Saturdays. The position involves assisting Guests across phone, chat, and email, managing guest accounts, and using multiple applications to deliver excellent service while adhering to company