eCommerce Specialist

BARBEAU ENTERPRISES INC; Whippany (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

BARBEAU ENTERPRISES INC in Whippany, NJ is seeking a dedicated Sales Support specialist to assist the sales team with pricing, order processing, and ecommerce tasks.

You will handle customer inquiries, manage the client database, and coordinate with Amazon Seller Central and Vendor Central to promote products and respond to quotes. Strong Excel and Outlook skills and attention to data integrity are essential in this full-time role.

Qualifications

• Previous Sales support to a sales team is preferred but not mandatory.
• Multi-tasking ability in a fast paced environment.
• Substantial knowledge and skill in Microsoft solutions such as Outlook, Excel and Word.
• Previous experience in an E-commerce business.
• Amazon Seller Central and Vendor Central
• Must have no problem with numbers such as model numbers, part numbers, basic math and pricing.
• Very good internet search skills.

Responsibilities

• Assist sales team with both purchase and sales prices using e-commerce sites like Amazon.
• Assist in the promotion and sales of products through e-Commerce platforms such as Amazon
• Generate or update sales orders and purchase orders.
• Answer questions about products or warranties; respond to emails, calls, and other inquiries.
• Perform data entry when orders are completed or changed; process sales data and progress reports.
• Direct sales leads to appropriate member of sales team; maintain client database.
• Answer telephone calls and assist customers and vendors.
• Follow up on sales leads with proactive calls and emails; handle billing and invoice questions.
• Ensure all client information is correct; analyze sales reports; complete weekly/monthly reports.
• Provide product, promotion, and pricing information; arrange post-sales shipping; update customer profiles.

Skills

Excel

Outlook

Word

Data entry

Customer support

E-commerce

Tools

Amazon Seller Central

Vendor Central

Job description

Job Description

Job Description

Client company is a leader in the sales of Computer Networking Hardware. We are seeking an individual to assist the sales team with customer support, pricing, marketing and E-commerce support.

Responsible for supporting sales staff by providing administrative, market pricing, and customer support. Also follow up with customers, assist to complete orders, and process sales leads and purchase orders.

Responsibilities include:

• Assist sales team with both purchase and sales prices using
• e-commerce sites like Amazon.
• Assist in the promotion and sales of products through e-Commerce platforms such as Amazon
• Generate or update sales orders and purchase orders.
• Answer questions about products or warranties.
  Respond to emails, phone calls, and other forms of correspondence.
  Assist with complaints, and other inquiries.
  Perform data entry when orders are completed or changed.
  Process sales data and progress reports.
  Direct sales leads to appropriate member of sales team.
• Maintain client database.
• Answer telephone calls and assist customers and vendors.
• Follow up on sales leads, and make Pro-Active telephone and email contacts if needed.
  Handle billing and invoice questions..
  Ensure all client information is correct.
  Analyze sales reports.
  Complete weekly and monthly sales data reports.
  Updates managers by consolidating, analyzing, and forwarding weekly action summaries.
  Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers of delivery issues.
  Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
  Post sales shipping support by arranging shipments and notifying customers or vendors.
  Maintains customer database by inputting customer profile and updates.
  Generate daily and weekly reports

Knowledge and Requirements:

• Previous Sales support to a sales team is preferred by not mandatory.
• Multi-tasking ability in a fast paced environment.
• Substantial knowledge and skill in Microsoft solutions such as Outlook, Excel and Word.
• Previous experience in an E-commerce business .
• Amazon Seller Central and Vendor Central
• Must have no problem with numbers such as model numbers, part numbers, basic math and pricing.
• Very good internet search skills.

Company Description

Full time position at client in Whippany, NJ

Company Description

Full time position at client in Whippany, NJ