Ecommerce Process Improvement Manager

Ballard House; Ypsilanti (MI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Monthly health stipend

Job summary

Ballard House is seeking an Ecommerce Process Improvement Manager in Ypsilanti, MI. This hybrid position will involve improving workflows, documenting processes, and collaborating with senior leadership to optimize brand management tasks.

Qualified candidates will have 3-6 years of ecommerce experience and strong analytical skills. The role offers a competitive salary of $60–$80k per year along with benefits like paid time off and a monthly health stipend.

Qualifications

• 3-6 years of experience in ecommerce or process improvement.
• Experience improving workflows and documenting SOPs.
• Comfortable with spreadsheets and project management tools.

Responsibilities

• Map workflows and document playbooks for brand management.
• Own the quality and accuracy of the knowledge base.
• Drive rollout of process updates and facilitate training.

Skills

Process improvement

Ecommerce experience

Analytical skills

Written communication

Spreadsheet proficiency

Tools

Clickup

Google Sheets

Job description

Position: Ecommerce Process Improvement Manager

Location: Hybrid - Ypsilanti, MI

Schedule: Full time, exempt

Compensation: $60-$80k per year

Benefits & Perks: Paid time off, paid holidays, monthly health stipend

Overview

Ballard House is a founder‑led ecommerce company that partners with established brands to scale Amazon operations using our in‑house logistics, content creation and advertising infrastructure. Founded in 2017, we began as an Amazon reseller and transitioned to brand partnerships in 2023, bringing operational excellence to a portfolio of eight and nine‑figure brand partnerships.

Responsibilities

• Map current workflows across brand management team (account management, logistics, ads, media, etc.) and work with senior leadership to document playbooks
• Own the quality and accuracy of brand management knowledge base and SOP library, proactively updating both as workflow changes are made
• Collaborate with company leadership on workflow revisions and process mapping
• Contribute to setting weekly team cadences to drive efficiency (cross functional stand ups, escalation rules, etc.)
• Drive rollout of process updates across the teams, including facilitating training and enforcing SOP adherence
• Own project management (Clickup) structure, fields and dashboarding for brand management team
• Maintain and improve Google Sheets + scripts and support standardizing data definitions
• Identify repetitive tasks and run drafting of AI or no‑code automations
• Stay curious and build practical working knowledge of Amazon operations, inventory management, ecommerce workflows, and internal systems

Qualifications

• Preference for 3–6 years of experience in ecommerce, online marketplace or DTC operations, RevOps, or process improvement in a SaaS or agency context, but open to less experienced candidates who demonstrate exceptional process‑oriented thinking
• Hands‑on experience improving workflows, documenting SOPs, building checklists, maintaining internal tools, or creating dashboards/reporting structures
• Comfortable working deep in spreadsheets, Clickup or similar PM tools, dashboards and checklists
• Clear written and verbal communicator who can document decisions and keep people aligned
• Analytical approach to map messy processes, identify gaps or failure points, then create repeatable workflows

This role is for you if:

• You are the person who sees a messy process and immediately starts thinking about how to make it clearer
• You like working behind the scenes and making the whole team better
• You are energized by creating workflows, SOPs, dashboards and checklists that make work easier
• You are comfortable following up with people, asking questions, and working to make their lives easier
• You are not intimidated by learning a new industry, platform, or tool
• You believe AI will primarily bring exciting new opportunities to the people who master it
• You believe a process is only useful if people actually follow it

Probably not the right fit if you:

• Want a client‑facing account management role
• Prefer managing people over improving systems, workflows, and documentation
• Need every answer handed to you before you can make progress
• Get frustrated when processes are messy, incomplete, or change quickly
• Think SOPs, project management structure, reporting, and documentation are low‑value admin work
• Avoid direct follow‑up because you do not want to bother people
• Prefer big strategy conversations over detailed execution and implementation
• Are uncomfortable working with people across multiple teams
• Think AI is something for other people to figure out
• Want a fully remote role

Benefits

• Paid time off and paid holidays
• Monthly health stipend
• Work with founders and leadership daily
• Tools and training to help you grow in ecommerce and operations
• A team that moves fast, wins together, and doesn’t tolerate drama

Ballard House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.