Ecommerce & Personal Shopper Lead

Sam's Club; Lafayette (IN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Lafayette, IN is seeking a team-focused associate to supervise staff, support ecommerce programs like Club Pick Up, and ensure excellent member service. The role emphasizes safety, process improvement, and collaboration with management to meet club goals.

The position offers opportunities to train and guide associates, handle customer issues, and maintain store operations to support a seamless shopping experience.

Qualifications

• Must be 18 years of age or older
• Ability to lead and train associates
• Strong customer service skills

Responsibilities

• Assist management with supervision of associates by assigning duties and giving feedback.
• Support ecommerce programs (Club Pick Up, Ship From Club) and resolve online customer issues.
• Maintain safety and proper handling of materials, conduct safety sweeps, and report hazards.
• Oversee Club Pick Up workflows, ensure accurate order fulfillment, and monitor KPI performance.
• Deliver member service by guiding members on self-service options and purchases.

Job description

Sam's Club in Lafayette, IN is seeking a team-focused associate to supervise staff, support ecommerce programs like Club Pick Up, and ensure excellent member service. The role emphasizes safety, process improvement, and collaboration with management to meet club goals.

The position offers opportunities to train and guide associates, handle customer issues, and maintain store operations to support a seamless shopping experience.