eCommerce Operations Manager

Scalejet; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Competitive salary

Growth opportunities

Supportive team

No micromanagement

Job summary

BERLINZO is seeking an experienced eCommerce Operations Manager to join remotely and coordinate the efforts of Supply, Logistics, Marketing, and Development while keeping projects on schedule. The role focuses on aligning activities with strategic objectives and driving growth across the business.

You will use data-driven insights to optimize performance, foster collaboration, and ensure a seamless customer experience.

Qualifications

• Proven experience as an Operations Manager in eCommerce or online retail.
• Strong understanding of eCommerce operations across supply, logistics, marketing, and development.
• Exceptional project management with history of meeting deadlines.
• Experience with task management tools.
• Strong leadership and team coordination abilities.
• Strategic planning and execution experience.
• Excellent problem-solving and analytical skills.
• Outstanding verbal and written communication.
• Upper-Intermediate or Advanced English.

Responsibilities

• Oversee and coordinate the efforts of Supply, Logistics, Marketing, and Development teams.
• Manage operational tasks and track project due dates.
• Align inter-departmental activities with company objectives.
• Foster collaboration and efficiency across operations.
• Contribute to strategic planning and scaling initiatives.
• Use data-driven insights to optimize performance and identify opportunities.
• Ensure a seamless customer experience across touchpoints.
• Coordinate with department leads on escalations.

Skills

Operations management

eCommerce operations

Project management

Leadership

Analytical skills

Communication skills

English proficiency

Tools

Task management tools

Job description

Our client, a well-established D2C eCommerce company operating in the USA, is seeking an experienced professional to join their team as the eCommerce Operations Manager. This is a full-time remote position dedicated to or managing the operational tasks, ensuring projects meet their due dates, and contributing to our strategic growth plans. eCommerce Operations Manager, you will play a crucial role in synchronizing our various departments, including Supply, Logistics, Marketing, Development, etc.

Responsibilities:

• Oversee and coordinate the efforts of our Supply, Logistics, Marketing, and Development teams.
• Manage operational tasks and keep track of project due dates, ensuring timely completion.
• Ensure alignment of inter-departmental activities with our company's objectives and operational strategies.
• Foster a culture of collaboration and efficiency across all operations.
• Contribute to strategic planning and business scaling initiatives.
• Use data-driven insights to optimize operational performance and uncover new opportunities.
• Ensure a seamless and consistent customer experience across all touchpoints.
• Coordinate with the department leads managing escalated issues and challenges.

About You:

• Proven experience as an Operations Manager within an eCommerce or online retail setting.
• Excellent understanding of eCommerce operations and business functions such as supply, logistics, marketing, and development.
• Exceptional project management skills, with a track record of managing tasks and meeting deadlines.
• Experience with task management tools
• Strong leadership skills and experience in coordinating and motivating teams.
• Strategic planning and execution experience.
• Excellent problem-solving and analytical skills.
• Outstanding communication skills, both verbal and written
• Upper-Intermediate or Advanced English

WE OFFER:

• Remote position with 100% flexibility in work location
• Competitive Plus salary
• Flexible working hours to suit your schedule and lifestyle: our operating hours are from 6 am to 3 pm CST Chicago time, but don't worry about clocking in. This position is focused on achieving results, not watching the clock
• Join a growing and stable US eCommerce business with potential for personal and career growth
• Work alongside a supportive, professional, and friendly team
• Focus on your work without bureaucracy or micromanagement

About BERLINZO:

At BERLINZO, we are dedicated to providing our customers with the highest quality ice makers and molds that result in superior taste and texture of drinks. We understand the importance of the perfect ice and aim to make the experience of making ice cubes as easy and enjoyable as possible. Join our mission and be part of a team that is passionate about delivering the best possible products to our customers.