Ecommerce Operations Intern: Omnichannel & Dashboards

Hermès; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Hermès US is seeking an intern to support the eCommerce Operations team in New York City. The role involves assisting with order monitoring, contributing to dashboard development for key metrics, and updating omnichannel services such as Store Locator and Product Locator.

You will maintain product personalization records and assist cross-functional teams on inventory and FAQs. This five-month Generation H internship runs January 11, 2027 to June 28, 2027, and is in-person at our NYC

Qualifications

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Assist with order monitoring.
• Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow.
• Audit and update omnichannel services including Store Locator and Product Locator.
• Maintain documentation on product personalization and track made-to-order items.
• Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support.
• Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

Skills

Customer service

Multitasking

Attention to detail

Tools

Microsoft Office

PowerPoint

Job description

Hermès US is seeking an intern to support the eCommerce Operations team in New York City. The role involves assisting with order monitoring, contributing to dashboard development for key metrics, and updating omnichannel services such as Store Locator and Product Locator.

You will maintain product personalization records and assist cross-functional teams on inventory and FAQs. This five-month Generation H internship runs January 11, 2027 to June 28, 2027, and is in-person at our NYC