Ecommerce Operations Analyst - Growth & Process Lead

Access Analytix

Chicago (IL)

On-site

USD 50,000 - 70,000

Full time

2 days ago

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Job summary

Access Analytix is a technology-driven investment and trading firm specializing in secondary markets for live events. We are seeking an Ecommerce Operations Analyst to execute and support core workflows, coordinate remote teams, and drive process improvements in a fast-paced environment.

The role emphasizes accurate execution, KPI tracking, and continuous process enhancement across operations and inventory management.

Qualifications

1+ year of experience in operations, e-commerce, or another fast-paced environment preferred.
Bachelor's Degree preferred.
Strong proficiency in Microsoft Excel.
Willingness to work evenings and weekends during peak periods.

Responsibilities

Execute and oversee end-to-end transactional workflows, ensuring accuracy, timeliness, and issue resolution.
Ensure operational processes are aligned across teams and systems; identify gaps and drive continuous workflow and performance improvements.
Oversee and coordinate work performed by remote and offshore teams, providing operational guidance, prioritization, and support.
Maintain and enforce standard operating procedures; track KPIs and operational metrics to ensure consistent and compliant execution.
Support system implementations, process updates, and operational projects that improve transactional execution and scalability.
Manage inventory using internal tools while ensuring accurate verification, condition checks, and timely cataloging.