Ecommerce Marketplace Specialist

Meyer Distributing; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Disability

Life Insurance

401K with Company Match

Paid Vacation

Paid Holidays

Personal Days Available

20% Employee Discount

Casual Dress Code

Health Savings Account

Tuition Reimbursement Options Available

Job summary

Meyer Distributing is seeking an Ecommerce Marketplace Specialist to assist in daily operations of the ecommerce business. The role involves handling customer interactions, order fulfillment, and providing product support. Ideal candidates will have experience in e-commerce and possess a customer service focus.

This position requires good communication skills and attention to detail, ensuring all responsibilities are executed with accuracy and professionalism. Benefits include medical, dental, and 401K with company match.

Qualifications

• Must have experience in e-commerce or online marketplace.
• Communicate effectively both verbally and in writing.
• Maintain a friendly and energetic customer service focus.

Responsibilities

• Respond to customer inquiries via email, phone, or chat.
• Assist customers with order updates and troubleshooting.
• Manage product returns and collaborate with internal teams.

Skills

E-commerce experience

Good verbal and written communication

Attention to detail

Customer service focus

Organizational skills

Job description

Description

The Ecommerce Marketplace Specialist position assists in the daily operations of the ecommerce business, ensuring smooth and efficient handling of customer interactions, order fulfillment, and product support. The individual in this position will support multiple aspects of the ecommerce workflow, including customer service, supporting or assisting with projects, as well ensuring the completion of daily tasks. The individual performs all responsibilities with accuracy, professionalism, and attention to detail.

Preferred Experience

• Proven experience in e-commerce or online marketplace

Requirements

• Must be able to maintain an organized workspace
• Good verbal and written communication skills
• Skill in completing assignments accurately with attention to detail
• A friendly and energetic personality with customer service focus
• Must have the ability to understand and follow instructions

Benefits

• Medical
• Vision
• Dental
• Disability
• Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays
• Personal Days Available
• 20% Employee Discount
• Casual Dress Code
• Health Savings Account
• Tuition Reimbursement Options Available

Duties

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner
• Assist customers with order updates, troubleshooting, and general product information
• Escalate complex issues to management when necessary
• Track and manage product returns to ensure timely resolution
• Collaborate with internal teams to ensure product data integrity
• Add new products to the catalog, ensuring accuracy in descriptions, pricing, and images
• Ensure all product information is accurate and up to date.
• Identify areas of improvement & assist with project development to achieve team goals
• Ability to work independently and manage multiple tasks
• Assist with all other supervisor assigned tasks