eCommerce Manager

dimex; South Hackensack (NJ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

dimex, a rapidly growing consumer electronics distributor, is seeking an experienced eCommerce Manager. This role involves collaboration to ensure the highest level of customer satisfaction while supporting the eCommerce division and other sales channels.

The ideal candidate will have 2+ years of experience in customer service, a detail-oriented personality, and skills in data integration and performance monitoring. Join a dynamic start-up environment in South Hackensack, New Jersey.

Qualifications

• 2+ years of proven customer service or sales support experience.
• Experience with Amazon FBA preferred.
• Proven multi-tasker with attention to detail.
• Excellent oral and written communication skills.
• High motivation and excitement to work in a start-up environment.

Responsibilities

• Ensure all account metrics are in top tier of performance.
• Collaborate with the warehouse for timely RMA/Replacements.
• Monitor seller performance and maintain minimum metrics.
• Provide proactive feedback for continuous improvement.
• Recommend opportunities to improve inventory turnover.

Skills

Customer service or sales support experience

Experience with Amazon FBA

Attention to detail

Communication skills

Process orientation

Tools

Microsoft Office

Job description

Rapidly growing consumer electronics distributor is seeking an energetic, detail oriented and experienced eCommerce Manager. The ideal candidate for this role will have an outgoing personality with ability to work autonomously to grow sales, ensure product quality and customer satisfaction.

Job Description

We have a new opening for an eCommerce Manager. In this role you will collaborate with our team to ensure the highest level of customer satisfaction. You will support our eCommerce division as well as other sales channels.

Responsibilities

• Ensure all account metrics are in top tier of performance
• Collaborate with the warehouse to make sure RMA/Replacements are issued timely
• Establish and maintain data integrations
• Monitor seller performance, and maintain required minimum metrics
• Ensure same day dispatching of orders by warehouse
• Reconcile Amazon inventory activity in 3rd party warehouses
• Creating cases with Amazon for FBA removal orders
• Identify product, service, and marketplace issues and resolve them timely
• Recommend merchandising opportunities to improve inventory turnover
• Provide proactive feedback to the team for continuous improvement of the company's product offerings, and competitive positioning

Qualifications

• 2+ years of proven customer service or sales support experience or related field
• Experience with Amazon FBA preferred
• Proven multi-tasker with attention to detail
• Experience buying and selling on eBay or other online platforms, especially with high-value items (preferred but not required)
• Experience with consumer electronics and accessories helpful but not required
• Have excellent oral and written communication skills
• Be highly motivated and excited to work in a start-up, entrepreneurial, dynamic environment
• Be personable and able to interact well with customers and provide excellent service
• Be process oriented with ability to define and continually refine best practices and processes
• Proficiency in Microsoft Office applications

All your information will be kept confidential according to EEO guidelines.