Ecommerce Manager

Mad Labs; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Mad Labs is seeking a full-time, in-person Ecommerce Manager to own and grow our Shopify store. You will oversee store operations, optimize conversions, and drive customer experience across email marketing, paid ads, and analytics.

You will collaborate with marketing and creative teams to plan campaigns, launches, and promotions, while tracking KPIs like AOV, CAC, LTV, and ROAS to continually improve performance.

Qualifications

• Experience in managing Shopify storefronts and ecommerce campaigns.
• Proficient with Klaviyo email/SMS marketing.
• Strong analytics, reporting, and performance optimization.
• Familiar with AOV, CAC, LTV, ROAS, and retention concepts.
• Highly organized with ability to manage multiple projects.

Responsibilities

• Oversee day-to-day Shopify operations and site updates.
• Monitor sales metrics, conversion rate, AOV, and retention.
• Manage Klaviyo campaigns, flows, and segments.
• Analyze performance with Triple Whale and Lifetimely.
• Optimize Meta and Google Ads campaigns.
• Identify opportunities to improve conversions and revenue.
• Coordinate promotions, launches, and ecommerce campaigns.
• Handle customer support issues and inquiries.
• Prepare performance reports and recommendations.
• Collaborate with marketing and creative teams on campaigns.

Skills

Analytical thinking

Organizational skills

Ecommerce strategy

Tools

Shopify

Klaviyo

Triple Whale

Lifetimely

Meta Ads

Google Ads

Job description

We are looking for a full time, in person Ecommerce Manager to manage and grow our Shopify ecommerce business.

This role is for someone who understands the full ecommerce ecosystem, from managing Shopify and customer experience to email marketing, paid advertising, analytics, and improving overall store performance.

Responsibilities

• Manage day to day Shopify operations, products, promotions, collections, and website updates
• Monitor sales, conversion rate, AOV, retention, and overall store performance
• Manage and optimize Klaviyo email and SMS campaigns, flows, and customer segments
• Use Triple Whale and Lifetimely to analyze performance, attribution, LTV, CAC, and profitability
• Help manage and optimize Meta and Google advertising campaigns
• Identify opportunities to improve conversion rates and increase revenue
• Coordinate promotions, product launches, discounts, and ecommerce campaigns
• Manage ecommerce customer support, including order issues, returns, refunds, and customer inquiries
• Monitor customer feedback and identify recurring issues
• Prepare regular performance reports and recommendations
• Work directly with our marketing and creative team on campaigns and promotions

What We're Looking For

• Triple Whale experience
• Meta Ads and Google Ads knowledge
• Ecommerce analytics and reporting experience
• Understanding of AOV, CAC, LTV, ROAS, conversion rate, and customer retention
• Highly organized and comfortable managing multiple responsibilities

Position

• Full Time
• In Person

We're looking for someone who can take ownership of our ecommerce operations, understand the numbers behind the business, and actively find opportunities to improve sales, retention, and the overall customer experience.