Ecommerce Fulfillment Supervisor: Lead Ops & KPIs

Läderach; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Holiday Pay

Product discounts

Training opportunities

Employee Assistance Program

Job summary

Läderach is seeking an ECOM Logistics/Fulfillment Supervisor to manage day-to-day fulfillment operations and lead a team in Allentown. You will ensure workflow efficiency, inventory accuracy, and KPI execution across eCommerce and marketplace channels.

The role requires 3–5 years in eCommerce/logistics, supervisory experience, and a Food Handler Certificate, with flexibility for nights/weekends during peak periods. Proficiency in ERP/OMS and MS Office is essential.

Qualifications

• 3–5 years in eCommerce, logistics, or fulfillment operations.
• Previous supervisory or team lead experience preferred.
• Food Handler Certificate required to have actively or obtain with company support.
• Ability to be flexible including working nights and weekends during peak season as needed.
• Strong working knowledge of ERP/OMS systems and Microsoft Office.
• Ability to lift up to 40 lbs.

Responsibilities

• Supervise daily fulfillment operations and associate performance to meet KPIs and service levels.
• Utilize OS and ERP systems to manage order flow, inventory, and reporting.
• Oversee inventory accuracy, replenishment, and discrepancy resolution.
• Coordinate cross-functional communication (Customer Experience, Warehouse, Retail).
• Train, coach, and develop associates to support team productivity.
• Identify opportunities to improve workflow efficiency and throughput.

Skills

Team leadership

eCommerce logistics

ERP/OMS

Microsoft Office

Multi-tasking

Communication

Education

Food Handler Certificate

Tools

ERP/OMS systems

Job description

Läderach is seeking an ECOM Logistics/Fulfillment Supervisor to manage day-to-day fulfillment operations and lead a team in Allentown. You will ensure workflow efficiency, inventory accuracy, and KPI execution across eCommerce and marketplace channels.

The role requires 3–5 years in eCommerce/logistics, supervisory experience, and a Food Handler Certificate, with flexibility for nights/weekends during peak periods. Proficiency in ERP/OMS and MS Office is essential.