ECOM Fulfillment Lead

South Shore Plaza; Haines Township (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Premium Holiday Pay (Time and a Half)

In-house and external training

Generous product discounts

Employee Assistance Program

Chocolate at work

Job summary

Läderach Chocolatier Suisse NA in the United States is seeking an ECOM Logistics/Fulfillment Supervisor to support day‑to‑day fulfillment operations and team performance within our eCommerce and marketplace business.

You will supervise daily fulfillment operations, manage order flow, inventory, and KPI execution while coaching associates, coordinating cross‑functional teams, and ensuring adherence to company standards.

Qualifications

• 3–5 years of experience in eCommerce, logistics, or fulfillment operations.
• Previous supervisory or team lead experience preferred.
• Food Handler Certificate Required to have actively or obtain with company support.
• Ability to be flexible including working nights and weekends during peak season as needed.
• Strong working knowledge of ERP/OMS systems and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Hands-on leadership style with attention to detail.
• Ability to lift up to 40 lbs.

Responsibilities

• Supervise daily fulfillment operations and associate performance to meet KPIs and service levels.
• Utilize OS and ERP systems to manage order flow, inventory, and reporting.
• Oversee inventory accuracy, replenishment, and discrepancy resolution.
• Reconcile customer tickets and elevate issues as needed.
• Track and document operational processes, issues, and improvements.
• Coordinate cross-functional communication (Customer Experience, Warehouse, Retail).
• Train, coach, and develop associates to support team productivity.
• Identify opportunities to improve workflow efficiency and throughput.
• Ensure adherence to company standards, policies, and values.

Skills

Experience in eCommerce logistics

Supervisory / team lead

ERP/OMS systems

Microsoft Office

Strong communication

Problem solving

Physical stamina

Education

Food Handler Certificate

Tools

ERP/OMS systems

Microsoft Office

Job description

Läderach Chocolatier Suisse NA in the United States is seeking an ECOM Logistics/Fulfillment Supervisor to support day‑to‑day fulfillment operations and team performance within our eCommerce and marketplace business.

You will supervise daily fulfillment operations, manage order flow, inventory, and KPI execution while coaching associates, coordinating cross‑functional teams, and ensuring adherence to company standards.