Ecommerce Fulfillment Operations Manager

Academy Sports + Outdoors; Jeffersonville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Academy Sports + Outdoors is seeking a seasoned operations leader to drive ecommerce fulfillment, ensuring accurate picking, packing, and parcel processing within the distribution center. You will analyze workflows, implement efficiency improvements, and lead cross-functional teams to meet growing eCommerce needs.

You will also coach staff, collaborate on tool and system enhancements, and uphold safety standards while maintaining high performance during peak seasons.

Qualifications

• Bachelor's degree in relevant field or equivalent years of related work experience.
• 5+ years of related work experience.
• Managerial experience in warehouse, distribution, store, or manufacturing environments.
• Experience in eCommerce, direct-to-consumer, or fulfillment environments.
• Working knowledge of Windows, MS Office, WMS, AS/400, Lotus Notes, and Sterling Commerce.
• Knowledge of small parcel processes, parcel shipping systems, and reverse logistics.
• Ability to identify inefficiencies, build action plans, and implement improvements.
• Strong communication skills across listening, speaking, and writing.
• A team-first attitude; while your core duties are your priority, you're happy to step in wherever you're needed.

Responsibilities

• Lead eCommerce fulfillment operations by driving accuracy, speed, and customer satisfaction.
• Manage picking, packing, and parcel processes to ensure orders flow smoothly through the distribution center.
• Improve workflows by analyzing data and implementing changes that strengthen cost efficiency and performance.
• Coach, train, and lead teams to build capability and confidence.
• Collaborate across functions to support new tools, system enhancements, and evolving eCommerce needs.
• Maintain high standards of safety, compliance, and operational consistency as the department grows.

Skills

Leadership

Data analysis

Communication

Problem solving

Team training

Education

Bachelor's degree in relevant field

Tools

WMS

AS/400

Sterling Commerce

MS Office

Job description

Academy Sports + Outdoors is seeking a seasoned operations leader to drive ecommerce fulfillment, ensuring accurate picking, packing, and parcel processing within the distribution center. You will analyze workflows, implement efficiency improvements, and lead cross-functional teams to meet growing eCommerce needs.

You will also coach staff, collaborate on tool and system enhancements, and uphold safety standards while maintaining high performance during peak seasons.