Seasonal - Ecommerce Order Processor

Levain Bakery; New York (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Levain Bakery is seeking an Ecommerce team member to support behind-the-scenes order fulfillment and shipping of cookie boxes, party favors, and corporate gifts. The role emphasizes strong organization, attention to detail, and clear verbal and written communication to ensure flawless delivery nationwide.

You will be the point-of-contact for order inquiries, collaborate with teammates, and adapt to a fast-paced environment while maintaining a high standard of hospitality and reliability in every

Qualifications

• Prior ecommerce, shipping, or production experience is a plus, but not required; we’ll teach the right person.
• Delight in organization; you alphabetize and color code in your sleep.
• Excellent customer service skills; help customers get Levain cookies to their home, office, or event.
• Proficient with Microsoft Office and quick to learn new systems.

Responsibilities

• Prepare and ship cookie boxes, party favors, and corporate gifts.
• Serve as the order inquiry point-of-contact and coordinate fulfillment.

Skills

Customer service

Communication

Detail-oriented

Team player

MS Office

Problem solving

Job description

Brief Description

• People-forward attitude with exceptional customer service skills; Be proactive in

What We're Looking For

• People-forward attitude with exceptional customer service skills; Be proactive in

assisting customers with a genuine passion for hospitality

• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Be open to feedback and committed to continuous improvement
• Ability to remain calm under pressure in a fast-paced environment when

troubleshooting issues: be consistent, patient, and even keeled

• Strong attention to detail in customer interactions and product knowledg

Requirements

What we're looking for:

• Prior ecommerce, shipping, or production experience a plus, but not required; for the right person, we're more than happy to teach
• Delight for organization - you are someone who alphabetizes and color codes in their sleep!
• Customer service skills - you enjoy helping our customers get Levain cookies to their home, office, or event, whether it is 4 or 4,000
• Proficiency in Microsoft Office and the ability to learn new computer systems/programs quickly
• Passion for what you do - you take pride in playing a behind the scenes operational role and understand the positive impact your work can have on someone's day
• Adaptability and flexibility - you recognize that in the food and shipping industries, anything can - and will - happen and you're able to calmly spot and troubleshoot issues
• Eye for detail - you sweat the small stuff; it's important to you that the favors and gift boxes you make are accurate and aesthetically appealing
• Collaborative spirit and commitment to Levain's core values - you're a team player and willing to lend a hand and elevate those around you. You add your own individuality to an already positive and -uplifting work environment. A good sense of humor doesn't hurt, either!

Summary

Ecommerce team members work behind the scenes to prepare and ship cookie boxes, party favors, and corporate gifts. People all over the country want their Levain, and this is the team that takes the lead in spreading the love! The ideal candidate for the role is extremely organized, excited by detail-oriented work, an excellent verbal and written communicator, proficient in Microsoft Office, and able to learn computer programs quickly. The team member serves as the point-of-contact for order inquiries, and takes a leading role in communicating with, organizing, and fulfilling our orders.