Ecommerce Electronics Specialist

Horizon Goodwill; Hagerstown (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Horizon Goodwill seeks an E-Commerce Electronics Specialist in Hagerstown to handle electronics items from intake to listing for online auctions and in-store sales.

You will build, repair, photograph, and describe items; assist customers via email/phone and meet listing targets while maintaining a clean work area and participating in ongoing training.

Qualifications

• Computer, Internet, and Microsoft Office Suite experience required.
• Extensive knowledge of electronic items up to desktops, laptops, tablets, smartphones, and game consoles.
• IPhone/IOS and/or Android experience required.
• Knowledge of Microsoft and other operating systems and their licensing terms.

Responsibilities

• Build, disassemble and/or repair electronic items for resale.
• Photograph items to department standards for aesthetic presentation and composition.
• Provide customer service via email and phone to manage inquiries and correct errors.
• Achieve department production goals for listing items and sales targets.
• Attend and participate in training and meetings; cross-train in other areas as needed.
• Maintain clean and organized work areas and assist in training new hires.

Skills

Computer skills

Internet knowledge

IOS/Android experience

Customer service

Tools

Listing software

Microsoft Office

Job description

$15.75 Hourly RateJob SummaryThe E-Commerce Electronics Specialist is responsible for the handling and production of electronics items such as computers, laptops, tablets, smart devices, and game consoles to be sold on the e-commerce auction-based website and within the retail stores.Essential FunctionsBuild, disassemble and /or repair electronic items for the use of resale.Obtain and record true and correct licensing on products as neededWrite clear, accurate critical detail descriptions for itemsPhotograph items to department standards for aesthetic presentation and compositionProficient in search engine use and basic computer skills.Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, and correcting errors.Achieve department production goals for listing items and average sales goals, as established by the E-Commerce Manager.Attend and actively participate in all on-going training.Ensure work areas are maintained, organized, clean and safe.Assist in the expansion of the listing software by staying up to date on new functions, requesting additional apps and features, providing feedback and attending any necessary webinars.Actively participate in team building exercises.Assist in the training of new hires when necessary.Attend monthly staff meetings and as scheduled 1 on 1's.Have the motivation to cross-train in other areas of the department to increase job fluidity.Perform other duties as assigned.Education and ExperienceComputer, Internet, and Microsoft Office Suite experience required.IPhone/IOS and/or Android experience required.Extensive knowledge of electronic items up to and including desktop and laptop computers, tablets, smartphones, and video game consoles.Knowledge of Microsoft and other operating systems and their licensing terms and agreements.Potential Career PathsProcessing agentDepartment LeadAssistant ManagerE-Commerce Manager