ECommerce Administrator

Tsrc-Inc; Ashland (VA); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Tsrc-Inc is seeking an IT Help Desk professional to support end users, manage MS Office 365 and user accounts, and troubleshoot hardware and network issues. The role involves PC setup, software installation, and routine maintenance to ensure smooth operations.

You will work in an office-based environment with occasional exposure to warehouses and after-hours support as needed.

Qualifikationen

• High school diploma or GED required; 2+ years tech education; Associates preferred.
• Experience in Help Desk environments and MS O365 administration.
• Knowledge of AD, DNS, DHCP, network basics, and endpoint security concepts.

Aufgaben

• Provide Help Desk support to end users in a professional manner.
• Maintain and troubleshoot IT hardware, printers, and network devices.
• Administer Microsoft 365 services and user accounts.
• Assist with system security and malware remediation basics.
• Help with PC setup, software installs, and routine maintenance.
• Support after-hours shifts and flexible scheduling when needed.

Kenntnisse

Help Desk

Active Directory

O365 Admin

Network troubleshooting

Customer service

Windows & macOS

Printer management

VPN knowledge

Security basics

Ausbildung

High School Diploma or GED

Associates Degree in IT

Tools

Office 365

Windows Server

VPN

Jobbeschreibung

POSITION SUMMARYPrimary role is to process is to maintain all ecommerce ordering site functionality, user set up, maintenance on existing users, site catalogs.POSITION EXPECTATIONSProvide accurate processing of daily / monthly / yearly journal files for all financial reporting.Distributes all reports based on daily / monthly / yearly that are generated.Follow-up on maintenance of files to maintain system stability.Handles all credit card processing and electronic invoicing to our customers.Pass on any feedback or suggestions by end users to the appropriate internal team.Identify and suggest possible improvements on procedures.Handles all PC set up for the company by using the consistent standards that have been established. Install necessary software based on end user role.Maintains all hardware and software assignments for the company.Purchases all new equipment and licenses for the company.Provides additional Help Desk support when needed.Ability to work evening shift and flexible schedule when needed.Maintains customer and end user confidence and protects the company by keeping information confidential.Maintains a safe and clean working environment by complying with policies, procedures, and regulations.Flexible schedule as work may require after business hours and weekends.Other duties and departmental projects as assigned.SUPERVISORY RESPONSIBILITIES – No supervisory responsibilitiesMINIMUM QUALIFICATIONS & SKILLSStrong computer skills and the ability to troubleshoot and diagnose problems.Familiarity with both PC and Mac hardware and operating systems.Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.Knowledge and maintenance of printers and ability to manage print servers.Experience with network repairs and analysis.Education in computer repairs and how to troubleshoot problems.Experience with Active Directory, DHCP, DNS, server roles and services.Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.Education, Certifications and /or Licenses:High School Diploma or GED required.Minimum of 2years technical education – Associates Degree required.Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).Experience:2+ years of experience working in a Help Desk environment.2+ years administration of Microsoft O365 business applications in a Help Desk environment.1yr+ Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools1yr+ Network management/maintenance experience with switches, routers, firewalls, running Ethernet cablesKnowledge/Skills:Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.Writing and Editing Skills to aid in writing and updating manuals.Excellent presentation, listening, verbal, and written communication skills.Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work doneManage and organize time to meet objectives and deadlinesLives and leads by TSR’s values and serves as an example of the best we want to see in our team.Able to interact professionally with customers, vendor partners, and fellow employeesHighly motivated to learn and grow - self-directed and proactiveReliable and responsiveDemonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thingPossess a positive attitude and sense of humorinnovative mindset – demonstrate flexibility and problem-solving skills when met with challengesPHYSICAL DEMANDSWhile performing the duties of this job, the associate may be required to do the following:Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.Moving self in different positions to accomplish tasks in various environments including tight and confined spacesRemaining in a stationary position, often standing or sitting for prolonged periods.Moving about to accomplish tasks or moving from one worksite to another.Adjusting or moving objects up to 75 pounds in all directionsCommunicating with others to exchange informationRepeating motions that may include the wrists, hands and/or fingersAssessing the accuracy, neatness and thoroughness of the work assigned.WORKING CONDITIONS AND ENVIRONMENTThis is an office based environment and at times there will be exposure to the warehouses in our locations.onsite position