Ecommerce Electronics Specialist

Horizon Goodwill Industries; Hagerstown (MD); On-site; USD 21,000 - 25,000; Full time

Job summary

Horizon Goodwill Industries is seeking an E-Commerce Electronics Specialist in Hagerstown, MD to manage electronics listings and sales for our online and retail channels. The role covers handling, photographing, and describing electronics items for resale.

The position requires knowledge of iOS/Android devices, Microsoft Office, and general electronics expertise, with a focus on accurate licensing, item descriptions, and customer interactions. Training and team collaboration are emphasized.

Qualifications

• Computer, Internet, and Microsoft Office Suite experience required.
• IPhone/IOS and/or Android experience required.
• Extensive knowledge of electronic items up to and including desktop and laptop computers, tablets, smartphones, and video game consoles.
• Knowledge of Microsoft and other operating systems and their licensing terms and agreements.

Responsibilities

• Build, disassemble and /or repair electronic items for the use of resale.
• Obtain and record true and correct licensing on products as needed
• Write clear, accurate critical detail descriptions for items
• Photograph items to department standards for aesthetic presentation and composition
• Proficient in search engine use and basic computer skills.
• Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, and correcting errors.
• Achieve department production goals for listing items and average sales goals, as established by the E-Commerce Manager.
• Attend and actively participate in all on-going training.
• Ensure work areas are maintained, organized, clean and safe.
• Assist in the expansion of the listing software by staying up to date on new functions, requesting additional apps and features, providing feedback and attending any necessary webinars.
• Actively participate in team building exercises.
• Assist in the training of new hires when necessary.
• Attend monthly staff meetings and as scheduled 1 on 1's.
• Have the motivation to cross-train in other areas of the department to increase job fluidity.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Electronics knowledge

Mobile devices

Job description

Job Details: Job Location: Corporate Center - Hagerstown, MD 21742, Position Type: Full Time, Salary Range: $15.75 - $15.75 Hourly, Job Category: Retail, $15.75 Hourly Rate

Job Summary

The E-Commerce Electronics Specialist is responsible for the handling and production of electronics items such as computers, laptops, tablets, smart devices, and game consoles to be sold on the e-commerce auction-based website and within the retail stores.

Essential Functions

• Build, disassemble and /or repair electronic items for the use of resale.
• Obtain and record true and correct licensing on products as needed
• Write clear, accurate critical detail descriptions for items
• Photograph items to department standards for aesthetic presentation and composition
• Proficient in search engine use and basic computer skills.
• Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, and correcting errors.
• Achieve department production goals for listing items and average sales goals, as established by the E-Commerce Manager.
• Attend and actively participate in all on-going training.
• Ensure work areas are maintained, organized, clean and safe.
• Assist in the expansion of the listing software by staying up to date on new functions, requesting additional apps and features, providing feedback and attending any necessary webinars.
• Actively participate in team building exercises.
• Assist in the training of new hires when necessary.
• Attend monthly staff meetings and as scheduled 1 on 1's.
• Have the motivation to cross-train in other areas of the department to increase job fluidity.
• Perform other duties as assigned.

Qualifications: Education and Experience

• Computer, Internet, and Microsoft Office Suite experience required.
• IPhone/IOS and/or Android experience required.
• Extensive knowledge of electronic items up to and including desktop and laptop computers, tablets, smartphones, and video game consoles.
• Knowledge of Microsoft and other operating systems and their licensing terms and agreements.

Potential Career Paths

• Processing agent
• Department Lead
• Assistant Manager
• E-Commerce Manager