Ecommerce Customer Care Specialist

pgatoursuperstore

Roswell (GA)

On-site

USD 32,000 - 42,000

Full time

8 days ago

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Job summary

PGA TOUR Superstore in Roswell, GA, is seeking a Customer Service Specialist for our growing ecommerce team. You will answer inbound calls and emails, assist with orders, troubleshoot issues, and guide customers through the online store, delivering friendly, solution-focused service.

The role requires a High School Diploma or GED, at least 1 year in a call center or customer service, and comfort multitasking with technology.

Qualifications

High School Diploma or GED.
1+ year of call center or customer service experience.
Knowledge of golf and tennis industry is a plus.
Call Center experience is highly preferred.
Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce is a plus.

Responsibilities

Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately.
Respond to emails or place outbound calls as needed to assist with customer issues.
Researching customer questions via multiple systems.
Guide callers through troubleshooting, navigating the company eCommerce site or answering golf related inquiries.
Collaborates with other Customer Service Specialists and communicates with other business partners.
Identifies more effective and efficient processes and procedures.
Special order liaison between vendor and customer.