Ecommerce CRO & Experience Optimizer

Spring Footwear, Corp.; Pompano Beach (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive wages and benefits

Company-paid holidays and vacation

Profit-sharing program

Job summary

Spring Footwear Corp. is seeking an analytical, customer-focused eCommerce Experience Specialist to optimize the online shopping experience across SpringStepShoes.com.

You’ll drive conversion, engagement, and revenue through analytics, experimentation, and digital merchandising. You will collaborate with Marketing, Creative, Merchandising, Development, Customer Service, and Leadership to implement data-informed strategies that enhance the entire customer journey and deliver measurable business

Qualifications

• 3–5 years of experience optimizing eCommerce, direct-to-consumer, or digital retail websites.
• Proven experience improving website conversion rates, customer experience, and digital merchandising.
• Experience with Shopify or Shopify Plus preferred.
• Strong understanding of CRO, customer journey mapping, UX/UI principles, and customer behavior analysis.
• Experience with GA4, GTM, Clarity, Hotjar, or similar analytics tools.
• Experience designing and executing A/B and multivariate testing programs.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, dashboards, reporting, and data analysis.

Responsibilities

• Develop and execute ongoing website optimization strategies to improve conversion, engagement, AOV, revenue per visitor, and CLV.
• Analyze customer behavior using GA4, GTM, Microsoft Clarity, heatmaps, session recordings, surveys, and behavioral analytics.
• Design, execute, and analyze A/B and multivariate tests across key touchpoints to improve performance.
• Monitor journeys across homepage, navigation, search, collections, PDPs, cart, checkout, account pages and post-purchase experiences to identify friction points.
• Optimize desktop and mobile shopping experiences using UX/UI best practices.
• Develop and maintain a testing roadmap based on data and past results.
• Monitor Core Web Vitals and UX metrics; recommend improvements.
• Evaluate Shopify apps, personalization platforms, and CRO tools to improve performance.
• Track KPIs like CVR, RPV, AOV, Add-to-Cart, Checkout, Bounce/Exit rates, and CLV.

Skills

CRO

GA4

Shopify

A/B testing

Data analysis

Excel

UX/UI

Customer journey

Dashboards

Project management

Tools

Google Analytics 4

Google Tag Manager

Microsoft Clarity

Hotjar

Shopify

Job description

Spring Footwear Corp. is seeking an analytical, customer-focused eCommerce Experience Specialist to optimize the online shopping experience across SpringStepShoes.com.

You’ll drive conversion, engagement, and revenue through analytics, experimentation, and digital merchandising. You will collaborate with Marketing, Creative, Merchandising, Development, Customer Service, and Leadership to implement data-informed strategies that enhance the entire customer journey and deliver measurable business