eCommerce Associate - Riverside (Perris)

The Salvation Army USA Western Territory; Perris (CA); On-site; USD 45,461,000 - 50,971,000; Full time

Benefits offered by this job

Career growth

Paid time off

Employee discounts

Referral bonuses

Medical benefits

Dental benefits

Vision benefits

Retirement plan

AFLAC

EAP

Job summary

The Salvation Army USA Western Territory is seeking an ECommerce Associate for our Riverside Distribution Center. You will process and ship sold merchandise, create product listings, and improve the customer experience through accurate descriptions and timely updates.

You must have a High School Diploma, 2–4 years in customer service/retail, strong English communication, and solid computer skills. Photoshop experience and knowledge of online selling platforms are a plus; you will work full-time

Qualifications

• High School Diploma or equivalent required.
• Must pass a criminal background check.
• Excellent verbal and written communication skills in English.
• Strong computer skills: Windows OS and MS Office.
• Knowledge of online selling platforms; Photoshop preferred.
• 2–4 years of customer service and/or retail experience.

Responsibilities

• Process and ship sold merchandise.
• Create and update product listings with accurate descriptions and images.
• Coordinate inventory and ensure timely order fulfillment.
• Select high-value items for online sales.
• Test items for functionality or authenticity before posting.
• Provide customer support via email, messages, and phone.

Skills

Verbal and written communication

Multitasking

Typing speed 40 wpm

Independent work

Teamwork

Customer service experience

Education

High School Diploma or equivalent

Tools

Photoshop

Windows OS

MS Office

Job description

Pay Rate: $16.90

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to \"Do The Most Good\" at our Riverside Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth


• Paid time off


• Employee Discounts


• Employee Referral Bonuses


• Medical, Dental, and Vision


• Retirement Plan


• AFLAC


• Employee Assistance Program (EAP)

GENERAL STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB TITLE: ECOMMERCE ASSOCIATE

STATUS: FULL-TIME

REPORTS TO: ECOMMERCE SUPERVISOR

JOB SUMMARY:

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

GENERAL DUTIES:

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.


• Administer inventory procedures to track active listings and securely store pending items in designated areas.


• Create and update product listings, ensuring accurate product descriptions, images, and specifications.


• Select high-value merchandise located at the ARC Center for sale on the online platform.


• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.


• Photograph and present merchandise in a visually appealing and informative manner.


• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.


• Ensure precision in both written and verbal tasks.


• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.


• Demonstrate efficiency, accuracy, and high productivity through effective workload management.


• Display an eagerness to acquire new skills and grow within the organization.


• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:

• High School Diploma or equivalent required.


• Must be able to pass a criminal background check.


• Excellent verbal and written communication skills of the English language.


• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).


• Knowledge of online selling platforms and proficiency in Photoshop is preferred.


• Ability to work collaboratively in a team environment.


• Ability to work independently with minimal supervision.


• Ability to work under pressure and multitask.


• Ability to type at least 40 words per minute.


• Experience in identifying high-quality and designer brand merchandise.


• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.


• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.


• Ability to lift or move up to 50 lbs.


• Ability to perform various repetitive motion tasks.


• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Education

High School or Equivalent (preferred)

Experience

2 years: Customer Service and/or Retail experience (preferred)
1 years: Computer Savvy (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.