ECommerce Assistant

Clothes Mentor; Asheville (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A sustainable women's resale brand in Asheville is looking for a part-time e-commerce assistant. You will assist with daily online order fulfillment, manage product uploads, and engage with customers on social media. The ideal candidate is self-motivated with strong communication skills and previous experience in e-commerce. This role requires working onsite 100% of the time for approximately 15-20 hours per week.

Qualifications

• Availability to work weekday afternoons/evenings and at least one weekend day.
• Must be self-motivated and comfortable working independently.
• Experience with e-commerce platforms is valued.

Responsibilities

• Assist with fulfilling daily online orders, packaging and shipping.
• Prepare, photograph, and upload product data to the online store.
• Monitor social media for customer interactions.

Skills

Strong communication

Attention to detail

Customer service

Time management

Tools

Shopify

Photography

Job description

Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

DESCRIPTION

Clothes Mentor, a sustainable women’s resale brand, offering secondhand name-brand and designer products at an affordable price is hiring a part time team member to support our small e-commerce operations team. The e-commerce assistant role is an integral part of the success of the online business. The e-commerce department is an extension of the brick and mortar business and must work fluidly with the everyday store operations. The teams mission is to ensure department coverage during all business hours.

DUTIES AND RESPONSIBILITIES

As a member of the e-commerce team, you will:

Assist with fulfilling daily online orders including: locating and pulling products from the floor, packaging orders and shipping and handling.

· Assist with preparing, photographing and uploading images & product data to online store according to Clothes Mentor guidelines and standards.

· Monitor social media platforms for questions, concerns, and all customer interactions.

· Quickly and efficiently respond to customer inquiries via email, messaging and phone.

· Help to process and track all return requests.

· Assist the team with inventory management by applying best practices for tracking and organizing inventory effectively and helping to meet monthly product, sales and customer engagement goals.

· Assist with order cancellations and/or order re-routing.

· Assist with integrating the online business into the existing store by working closely with the ecommerce team, store staff and management.

· Assist, as needed and instructed, in creating product marketing posts for social media platforms according to store and company wide guidelines.

KEY REQUIREMENTS

· Availability to work varying hours according to department need. Current need is weekday afternoons/evenings and at least one weekend day (Saturday/Sunday) for approximately 15-20 hours per week total.

· Candidate must be self motivated, have a sense of urgency, be comfortable working independently (after training period is complete) with responsibility for self time management to ensure team goals are met.

· Must have strong communication, critical thinking and attention to detail skills while also being solution and team oriented.

· Previous experience with any e-commerce platform, particularly Shopify, photography, or social media marketing experience is greatly valued!

· Experience with Apple products is a plus.

This position will be performed on site 100% of the time.