Ecommerce AR & Collections Specialist

Creative Financial Staffing, LLC; West Palm Beach (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an Accounts Receivable Specialist in West Palm Beach, FL to manage AR, collections, and ecommerce transactions, balancing customer relationships with timely cash collection.

The ideal candidate has 3–5+ years in B2B collections or AR, strong Excel (PivotTables, VLOOKUP/XLOOKUP), and experience with ERP/CRM systems to keep accurate records and drive on-time payments.

Qualifications

• 3–5+ years of B2B collections or accounts receivable experience.
• Strong Excel skills including PivotTables and VLOOKUP/XLOOKUP.
• Experience in ecommerce or fast-paced, high-transaction environments.

Responsibilities

• Manage end-to-end collections for a portfolio of strategic and small business accounts.
• Conduct high-volume collection outreach through phone calls and email.
• Monitor aging reports and prioritize collection efforts based on account size, risk, and payment history.
• Build and maintain strong relationships with key customer contacts.
• Partner with sales, ecommerce, customer service, and operations teams to resolve billing issues and disputes.
• Analyze customer payment behavior and identify potential risks or trends.
• Reconcile customer accounts and ensure accurate application of payments.
• Negotiate payment arrangements while balancing customer relationships and collection objectives.
• Assist with month-end accounts receivable and close activities.
• Maintain accurate records of collection activity in ERP and CRM systems.

Skills

PivotTables

VLOOKUP/XLOOKUP

AR collections

Relationship management

Tools

ERP systems

CRM systems

Job description

Creative Financial Staffing, LLC is seeking an Accounts Receivable Specialist in West Palm Beach, FL to manage AR, collections, and ecommerce transactions, balancing customer relationships with timely cash collection.

The ideal candidate has 3–5+ years in B2B collections or AR, strong Excel (PivotTables, VLOOKUP/XLOOKUP), and experience with ERP/CRM systems to keep accurate records and drive on-time payments.