ECM Case Manager — Housing & Community Care Lead

Mercy House, Inc.; Santa Ana (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible medical coverage options

Voluntary dental, vision, life, and 90

Paid Time Off (PTO)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

403(b) retirement plan with up to 3%

Paid on-the-job training and orientat

Mileage reimbursement

Employee referral program

Opportunities for professional growth

Job summary

Mercy House, Inc. is seeking an Enhanced Care Management (ECM) Lead Care Manager to coordinate medical and social services for individuals experiencing homelessness. You will manage a caseload, conduct Health Needs Assessments and Care Plans, and coordinate appointments, transportation, and follow-ups.

This full-time, non-exempt role offers a competitive hourly rate, flexible benefits, and ongoing training and support within a mission-driven team.

Qualifications

• Bachelor’s Degree in Social Work (or related field) required
• Experience with homelessness, mental health, and addiction services preferred
• Experience with HMIS Data Entry/CalOptima Health strongly preferred

Responsibilities

• Maintain a caseload of individuals and complete Health Needs Assessments and Care Plans.
• Engage, enroll, and address barriers for ECM members in services.
• Coordinate transportation and appointments; provide reminders and follow-ups.
• Advocate for members with healthcare providers and hospital staff.
• Collaborate with hospitals, behavioral health, dental, LTSS, and Community Supports to coordinate care.
• Use motivational interviewing and trauma-informed care practices.
• Document progress and communicate needs to the multidisciplinary team.
• Perform data entry and maintain accurate client records.

Skills

Outreach & engagement

Care planning

Care coordination

Health promotion

Transitional care support

Member education

Family education

Social services coordination

Education

Bachelor’s Degree in Social Work or related field

Tools

HMIS Data Entry

CalOptima Health

Job description

Mercy House, Inc. is seeking an Enhanced Care Management (ECM) Lead Care Manager to coordinate medical and social services for individuals experiencing homelessness. You will manage a caseload, conduct Health Needs Assessments and Care Plans, and coordinate appointments, transportation, and follow-ups.

This full-time, non-exempt role offers a competitive hourly rate, flexible benefits, and ongoing training and support within a mission-driven team.