ECM Behavioral Health Care Manager

St. John's Community Health; San Bernardino (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

St. John’s Community Health is seeking an ECM Behavioral Health Care Manager to lead comprehensive care management for members with serious mental illness and complex health needs in California.

You will coordinate with primary care, behavioral health, and community partners to improve access and outcomes, while educating members and families on treatment options and resources. You will develop Shared Care Plans, track outcomes, mentor care team staff, and ensure accurate documentation in the

Qualifications

• Three or more years of experience in behavioral health, care management, case management, population health, or integrated care settings.
• Experience serving individuals with serious mental illness, substance use disorders, homelessness, chronic medical conditions, and other complex psychosocial needs.
• Knowledge of CalAIM, ECM, Community Supports, Medi-Cal managed care programs, and social determinants of health.
• Skills in crisis intervention, care coordination, care planning, patient engagement, motivational interviewing, and multidisciplinary collaboration.
• Experience using electronic health records and documenting care management activities.
• Strong organizational, communication, and relationship-building skills.

Responsibilities

• Manage a diverse caseload of members with serious mental illness, substance use disorders, and complex medical, behavioral health, and social service needs.
• Conduct outreach, assessment, and enrollment activities to engage eligible members in ECM.
• Provide evidence-based behavioral health interventions, motivational interviewing, behavioral activation, crisis intervention, safety planning, and therapeutic support.
• Develop, implement, and monitor individualized Shared Care Plans that address medical, behavioral health, housing, and social needs while aligning with member goals and provider recommendations.
• Coordinate care with primary care providers, behavioral health professionals, specialists, hospitals, managed care plans, community-based organizations, and social service agencies.
• Support transitions of care by coordinating hospital admissions, discharges, referrals, follow-up appointments, and connections to community resources.
• Educate members and families on medical and behavioral health conditions, treatment options, community resources, and self-management strategies.
• Lead and participate in multidisciplinary team meetings, case conferences, and care reviews.
• Maintain knowledge of community resources, housing services, supportive programs, and referral networks.
• Provide guidance, mentorship, and clinical support to care team staff in collaboration with ECM leadership.
• Complete accurate and timely documentation in eClinicalWorks and other required systems, including care plans, progress notes, and assessments.
• Review member charts and documentation for compliance with managed care contracts, quality standards, and organizational policies.
• Monitor program performance and quality metrics and identify opportunities to improve member outcomes.
• Collaborate with ECM Registered Nurses, Program Managers, and interdisciplinary teams to integrate care management into clinical workflows.
• Participate in training, meetings, community events, and other organizational initiatives.

Skills

Care management

Crisis intervention

Motivational interviewing

Multidisciplinary collaboration

Patient engagement

Documentation

Education

Master’s degree in social work, counseling, psychology, public health, nursing, or related field

California licensure (ACSW/LCSW/AMFT/LMFT/APCC/LPCC/RN)

Tools

eClinicalWorks

Job description

St. John’s Community Health is seeking an ECM Behavioral Health Care Manager to lead comprehensive care management for members with serious mental illness and complex health needs in California.

You will coordinate with primary care, behavioral health, and community partners to improve access and outcomes, while educating members and families on treatment options and resources. You will develop Shared Care Plans, track outcomes, mentor care team staff, and ensure accurate documentation in the