eBusiness Coordinator

AIRGAS INC AND SUBSIDIARIES; Dodge City (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in industrial gases is seeking an eBusiness Coordinator to enhance customer engagement through their eBusiness solutions. The role involves user setup, troubleshooting, and customer support, requiring strong problem-solving skills and a background in customer service or eCommerce. The ideal candidate will have a Bachelor's degree and experience with SAP, contributing to a growing initiative that supports customer utilization of digital tools.

Benefits

Parental leave

Paid time off

401(k) with company matching

Tuition reimbursement

Comprehensive benefits package

Qualifications

• Bachelor's degree; or up to four additional years of experience in customer service or eCommerce.
• Minimum of one year in a customer service or eCommerce support role.
• Prior experience using SAP strongly preferred.

Responsibilities

• Set up new users and accounts in the e-Com admin tool.
• Troubleshoot reported issues to appropriate teams.
• Provide exceptional customer service to both internal and external customers.

Skills

Customer service

Attention to detail

Problem solving

Troubleshooting

Communication

Education

Bachelor's degree or equivalent experience

Tools

SAP

Job description

parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)

United States, Kansas, Dodge City

May 19, 2025

R10068731 eBusiness Coordinator (Open)

Location:

Oklahoma City, OK (Branch) - Retail shopLittle Rock, AR - Retail shop How will you CONTRIBUTE and GROW? This position can be based almost anywhere in Kansas, Oklahoma, Arkansas or Tennessee.

Create and support strategies to grow customer utilization of Airgas' eBusiness solutions. Working directly with customers, and operations personnel, you will help make doing business with Airgas easy for our customers. In this role, the eBusiness Coordinator is responsible for new and existing user and account maintenance using the eComm Admin Tool. They will also assist on special projects and assist in training for new and existing associates on the eBusiness platform.

In particular, you will:

• Sets up new users and accounts in the e-Com admin tool. Communicates with customers and/or Account Managers regarding login credentials.
• Responsible for site maintenance including, but not limited to: password resets, reports of site issues, adding additional accounts to user profiles, updating user profiles, and assisting the national eService group.
• Troubleshoot reported issues to appropriate teams.
• Create custom shopping lists for customers and handle password resets.
• Update both SAP & eCommerce data on existing Airgas.com accounts as needed.
• Work closely with Airgas Total Access, branches, sales personnel and management to drive customer adoption of eBusiness.
• Contacts users who have registered but not logged on. Identifies and contacts users who have had a drop in activity. Identifies and seeks to understand their issues and offers assistance.
• Send Welcome emails to new Airgas customers to inform them of our eBusiness solutions.
• Manage new customer onboarding form notifications.
• Work closely with the region's vendor-managed-inventory team to support use of Airgas.com.
• Present eBusiness in-person to associates, new hire orientations and customers as needed.
• Track and manage promotions / contests as needed.
• Contribute growth ideas and attend monthly corporate calls.
• Additional projects as needed involving pricing, SAP data updates or large customer setup.
• Be a backup to eBusiness Manager.
• Commit to work safely and grow safety awareness among peers.
• Provide exceptional customer service to both internal and external customers.

________________________ Are you a MATCH?

OTHER SKILLS AND ABILITIES

• Excellent customer service and responsiveness
• Impeccable attention to detail
• Problem solving & solution-oriented mindset
• Driven to make a major impact on a very important, growing company initiative
• Familiarity with online shopping experiences on a variety of websites
• Troubleshooting skills, especially involving internet browsers
• Marketing or IT background preferred but not required
• Knowledge of SAP
• SAP Business Warehouse knowledge helpful but not required
• Product knowledge of industrial gases, welding equipment and safety (PPE) products a plus
• Experience presenting in front of groups
• Ability to prioritize and manage multiple tasks
• Ability to maintain confidentiality of records
• Ability to build a rapport amongst peers
• Must be an independent worker requiring limited supervision
• Travel within the area and by personal vehicle, occassionally

EDUCATION AND EXPERIENCE

• Bachelor's degree; in lieu of degree requirement, may accept up to four additional years of experience in customer service, an e-commerce support position, or related business experience.
• Minimum of one year of experience in a customer service or eCommerce support role
• Prior experience using SAP strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Drivers License.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of an organization.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPETENCIES

Accountability: Ability to accept responsibility and account for his/her actions.

Accuracy : Ability to perform work accurately and thoroughly.

Customer Oriented: Ability to take care of the customers' needs while following company procedures.

Decision Making: Ability to make critical decisions while following company procedures.

Detail Oriented: Ability to pay attention to the minute details of a project or task,

Diversity Oriented: Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Energetic: Ability to work at a sustained pace and produce quality work.

Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.

Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.

Organized: Possessing the trait of being organized or following a systematic method of performing a task.

Reliability: The trait of being dependable and trustworthy.

Responsible: Ability to be held accountable or answerable for one's conduct.

Safety Awareness: Ability to identify and correct conditions that affect employee safety.

Self Motivated: Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Time Management: Ability to utilize the available time to organize and complete work within given deadlines.

Sales Ability Statement: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail] .

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