E-Commerce Advisor with English for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri

Concentrix; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading global company as an E-Commerce Advisor, providing exceptional customer service for iconic brands like Timberland and Vans. This full-time, work-from-home position offers opportunities for career development, competitive benefits, and a dynamic work environment focused on customer satisfaction.

Benefits

Permanent work-from-home position

Free medical and dental insurance

Transportation allowance

Multisport card discount

Refer-a-friend bonus

Corporate discounts

Variety of company events and recognition initiatives

Qualifications

• Previous experience in a customer service environment, preferably telephone-based.

Responsibilities

• Communicate with customers via telephone, email, and online to provide outstanding service.
• Build rapport with customers to assist with inquiries such as order processing.
• Identify process improvements to enhance sales and customer experience.

Skills

English

Customer Service

Computer Literacy

Education

High-school or University degree

Job description

Job Title:

E-Commerce Advisor with English for Timberland, Vans, The North Face, Eastpak, Kipling, Napapijri

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!

VF is the global company behind some of the world’s leading lifestyle brands including household names such as Timberland, The North Face, Napapijri, Lee, Wrangler, Vans, Eastpak, and Kipling. Our aim is to consistently deliver world-class customer service, always keeping our customers at the center of everything we do. We provide support via email, phone, and online in multiple languages to ensure our customers have an enjoyable shopping experience. We are an energetic, innovative, and forward-thinking team eager to adopt new ideas to delight our customers.

The Customer Advisor is required to:

• Be proficient (verbal & written) in English
• Represent our client’s brands and deliver outstanding customer service with clarity, passion, and enthusiasm
• Be flexible to meet changing needs and deadlines
• Work towards customer service measures, metrics, and KPIs in a service-oriented environment
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone-based

Main responsibilities:

• Communicate with customers via telephone, email, and online to provide outstanding service
• Build rapport with customers to assist with inquiries such as order processing, product information, tracking deliveries, returns, sizing, and quality questions
• Discuss new products and manage multiple tasks to resolve customer queries promptly
• Identify process improvements to enhance sales, brand loyalty, and customer experience
• Update systems with relevant information and support marketing, retail, and other teams to improve customer satisfaction

What’s in it for you:

• Be part of the Gold Award-winning company in the “Employees at the heart of everything” category at the South East Europe customer service awards 2020
• Permanent work-from-home position
• Opportunities for career development within a global company of over 280,000 employees across more than 40 countries
• Additional free medical and dental insurance
• Transportation allowance
• Multisport card discount
• Refer-a-friend bonus – one of the largest in the market
• Variety of company events and recognition initiatives, team building activities, monthly fruit days, breakfast, kids days, free massages, and more
• Corporate discounts
• Modern office with a convenient location next to a metro station (if working onsite)
• Relocation support if needed

Ready to start your new career? Send us your CV now and open the door to exciting opportunities!

We look forward to meeting you!

Experience the power of a game-changing career

Are you seeking your next opportunity? We are a global leader in technology and services that powers the brands of the future. We support well-known brands in over 70 countries, helping them improve their businesses through innovative technology and integrated solutions. We are proud recipients of awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

About VF:

Founded in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, with iconic brands including Timberland, The North Face, Napapijri, Lee, Wrangler, Vans, Eastpak, and Kipling. VF has evolved from a small glove and mitten producer into a multinational company with over 30 brands, more than 60,000 employees, and $12 billion in revenue. Our culture is driven by innovation, constantly pushing the boundaries of research and insights to create products that excite consumers and inspire loyalty.

Location: BGR Work-at-Home

Language Requirements: English

Time Type: Full time

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