EBS Process & Performance Excellence Sr. Director

Marathon Petroleum; Houston (TX); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marathon Petroleum is seeking an EBS Process & Performance Excellence Senior Director to drive operational excellence across Enterprise Business Services. You will lead the strategy, governance, and operating model implementation, aligning enterprise priorities with measurable value realization.

You will collaborate with Digital, IT, and Data organizations to apply AI, automation, and process mining, while guiding transformation and talent development within the EBS leadership.

Qualifications

• Bachelor's degree required in Finance, Accounting, or Business or related field.
• 15+ years of diversified Finance or Accounting experience.
• 8+ years of experience managing leaders of leaders and cross-functional teams.
• Lean Six Sigma certification preferred.

Responsibilities

• Develops and executes the Process and Performance Excellence strategy, operating model, and roadmap for EBS.
• Creates and maintains governance frameworks for process ownership and performance.
• Leads enterprise service management and performance frameworks including KPIs, SLAs, and customer experience measures.
• Defines analytics and insights strategy partnering with Digital, IT, and Data teams to leverage AI, automation, and process mining.

Skills

Leadership

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Finance, Accounting, Business or related field

Tools

Lean Six Sigma

Job description

An exciting career awaits you

At MPC, we’re committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The EBS Process & Performance Excellence Sr. Director is responsible for driving operational effectiveness, service performance, continuous improvement, and governance across Enterprise Business Services (EBS). This role serves as the bridge between strategy and execution, ensuring services are delivered efficiently, consistently, and with measurable business value. In addition, this leader serves as the enterprise owner and architect of process and performance excellence, establishing the frameworks, governance structures, and operating model required to drive standardization, automation, service quality, customer experience, and strategic business outcomes across all EBS service lines. The leader integrates Process Excellence and Performance Excellence into a unified operating model and is accountable for translating strategy into execution, ensuring alignment between enterprise priorities, operational capabilities, and measurable value realization.

Key Responsibilities

• Develops and executes the Process and Performance Excellence strategy, operating model, and roadmap for EBS, ensuring alignment with enterprise priorities, transformation objectives, and desired performance outcomes.
• Creates and maintains governance frameworks for process ownership, service performance, continuous improvement, value realization, and enterprise standards that promote consistency, accountability, and operational excellence.
• Serves as a key member of the EBS leadership team and trusted advisor to senior leaders, helping shape decisions related to operating model design, transformation priorities, performance outcomes, and organizational capability.
• Establish enterprise service management and performance frameworks, including KPIs, SLAs, customer experience measures, benchmarking, governance forums, and improvement routines that drive operational effectiveness and business value.
• Drives enterprise process governance, architecture, simplification, and optimization across EBS, sponsoring transformation and continuous improvement initiatives that leverage Lean Six Sigma, automation, process management, and operational excellence methodologies.
• Defines the analytics and insights strategy and partner with Digital, IT, and Data organizations to leverage AI, automation, process mining, and emerging technologies, while ensuring appropriate governance, risk management, and value realization for enabled solutions.
• Oversees strategic vendor and service delivery partnerships; strengthen capabilities in process excellence, performance management, analytics, and operational governance; lead talent development and succession planning; and drive measurable improvements in productivity, service quality, customer experience, and cost performance.

Minimum Qualifications

• Bachelor's Degree in Finance, Accounting, Business, or related field required.
• Fifteen (15) or more years of diversified Finance or Accounting experience required.
• Eight (8) or more years of experience managing leaders of leaders and cross-functional teams, with demonstrated experience influencing key stakeholders, required.
• Certified Lean Six Sigma preferred.

Relocation assistance is available.

Location

Houston, Texas

Additional locations

Findlay OH Main Bldg, San Antonio, Texas

Job Requisition ID

00023101

Location Address

500 Dallas St Ste 2900

Education

Bachelors: Accounting & Finance (Required)

Employee Group

Full time

Employee Subgroup

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.

If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail] . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards progr