EBS Process & Performance Excellence Sr. Director

Marathon Petroleum Corporation; Houston (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marathon Petroleum Corporation in Houston is seeking a Sr. Director of EBS Process & Performance Excellence to drive enterprise-wide governance, standardization, and measurable value realization.

This leader bridges strategy and execution, shaping operating models and performance frameworks across all EBS service lines. You will lead governance, KPIs, SLAs, and continuous improvement initiatives, sponsor Lean Six Sigma and automation, partner with Digital and IT, and guide talent development and

Qualifications

• Bachelor's Degree in Accounting or Finance required.
• Fifteen+ years of diversified Finance or Accounting experience required.
• Eight+ years of experience managing leaders of leaders and cross-functional teams.
• Certified Lean Six Sigma preferred.

Responsibilities

• Develops and executes the Process and Performance Excellence strategy and roadmap for EBS.
• Creates governance frameworks for process ownership, service performance, and improvement.
• Acts as a trusted advisor to senior leaders on operating model design and capabilities.
• Establishes enterprise service management and performance frameworks (KPIs, SLAs, customer measures).
• Drives governance, architecture, simplification, and optimization across EBS using Lean Six Sigma and automation.
• Defines analytics strategy and partners with Digital, IT, and Data groups for governance and value realization.
• Oversees vendor relationships and talent development to improve productivity and customer experience.

Skills

Leadership

Stakeholder influence

Strategic planning

Lean Six Sigma

Education

Bachelor's Degree in Accounting & Finance

Job description

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

POSITION SUMMARY:

The EBS Process & Performance Excellence Sr. Director is responsible for driving operational effectiveness, service performance, continuous improvement, and governance across Enterprise Business Services (EBS). This role serves as the bridge between strategy and execution, ensuring services are delivered efficiently, consistently, and with measurable business value. In addition, this leader serves as the enterprise owner and architect of process and performance excellence, establishing the frameworks, governance structures, and operating model required to drive standardization, automation, service quality, customer experience, and strategic business outcomes across all EBS service lines. The leader integrates Process Excellence and Performance Excellence into a unified operating model and is accountable for translating strategy into execution, ensuring alignment between enterprise priorities, operational capabilities, and measurable value realization.

KEY RESPONSIBILITIES:

• Develops and executes the Process and Performance Excellence strategy, operating model, and roadmap for EBS, ensuring alignment with enterprise priorities, transformation objectives, and desired performance outcomes.
• Creates and maintains governance frameworks for process ownership, service performance, continuous improvement, value realization, and enterprise standards that promote consistency, accountability, and operational excellence.
• Serves as a key member of the EBS leadership team and trusted advisor to senior leaders, helping shape decisions related to operating model design, transformation priorities, performance outcomes, and organizational capability.
• Establish enterprise service management and performance frameworks, including KPIs, SLAs, customer experience measures, benchmarking, governance forums, and improvement routines that drive operational effectiveness and business value.
• Drives enterprise process governance, architecture, simplification, and optimization across EBS, sponsoring transformation and continuous improvement initiatives that leverage Lean Six Sigma, automation, process management, and operational excellence methodologies.
• Defines the analytics and insights strategy and partner with Digital, IT, and Data organizations to leverage AI, automation, process mining, and emerging technologies, while ensuring appropriate governance, risk management, and value realization for enabled solutions.
• Oversees strategic vendor and service delivery partnerships; strengthen capabilities in process excellence, performance management, analytics, and operational governance; lead talent development and succession planning; and drive measurable improvements in productivity, service quality, customer experience, and cost performance.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Finance, Accounting, Business, or related field required.
• Fifteen (15) or more years of diversified Finance or Accounting experience required.
• Eight (8) or more years of experience managing leaders of leaders and cross-functional teams, with demonstrated experience influencing key stakeholders, required.
• Certified Lean Six Sigma preferred.

RELOCATION:

• Relocation assistance is available.

LOCATION:

Houston, Texas

Findlay OH Main Bldg, San Antonio, Texas

EDUCATION:

• Bachelors: Accounting & Finance (Required)

Employee Group: Full time

Employee Subgroup: Regular

EMPLOYEES:

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation.

BENEFITS:

• Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement.
• Detailed benefit information is available at https://mympcbenefits.com.
• The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.