eBilling Specialist

gtlaw; Orlando (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

Greenberg Traurig is seeking an eBilling Specialist to join our Revenue Management Team. The role focuses on handling all aspects of electronic billing for e-clients, including onboarding, configuration, and timely submission through eBillingHub.

You will collaborate with attorneys, billing staff, and offices to resolve issues and ensure client satisfaction. Responsibilities include monitoring submissions, managing rejections and appeals, and maintaining client billing guidelines and vendor

Qualifications

• Bachelor's degree or equivalent experience preferred.
• At least 2 years of experience in legal billing or eBilling within a law firm or professional services environment.
• Experience with third-party eBilling platforms (Legal Tracker, BillingPoint, CounselLink, Tymetrix) and familiarity with eBillingHub or Elite is preferred.
• Strong understanding of client billing guidelines and eBilling processes.

Responsibilities

• Onboard new clients to eBilling platforms and configure client billing requirements.
• Submit electronic invoices accurately and on time per client guidelines.
• Monitor invoice status, manage rejections, reductions, and appeals to maximize recovery.
• Investigate invoice discrepancies with attorneys, staff, and client representatives.
• Maintain client billing requirements, rules, and vendor portal settings.

Skills

High-volume billing processing

Deadline-driven

Analytical problem solving

Interpersonal communication

Team collaboration

Adaptability

AI awareness

Education

Bachelor's degree or equivalent

Tools

Legal Tracker

BillingPoint

CounselLink

Tymetrix

eBillingHub

Elite

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment

Join our Revenue Management Team as an eBilling Specialist

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service.

This role will be based out of one of our U.S. GT offices, on a remote basis. This role reports to the Director of Revenue Management.

Position Summary:

The eBilling Specialist is responsible for handling all aspects of electronic billing for the firm's e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines.

Key Responsibilities:

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm's eBillingHub
• Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitors invoice status and manage rejections, reductions, and appeals to ensure maximum recovery
• Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future bills
• Maintains and updates client billing requirements, rules, and vendor portal settings
• Submits accruals and budgets through third-party vendor systems as required by clients
• Manages submission and maintenance of timekeeper approvals on client vendor sites
• Works closely with local offices to coordinate workflows and ensure successful invoice processing
• Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
• Provides support to internal staff regarding procedures and client requirements
• Ensures compliance with firm policies and client standards
• Flexibility to attend onsite trainings, work overtime and conduct business travel as needed

Qualifications:

Skills & Competencies

• Highly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and outstanding organizational skills
• Demonstrates the ability to adapt and shift priorities in a fast-paced environment
• Requires strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Exemplifies excellent interpersonal and written/verbal communication skills, maintains a professional demeanor, and thrives in collaborative, team-oriented environments

Education & Prior Experience

• Bachelor's degree or equivalent experience preferred
• A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed.
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments. This position may al