eBilling Specialist

Greenberg Traurig, LLP; Dallas (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Greenberg Traurig, LLP in the United States is seeking an experienced eBilling Specialist to manage all aspects of electronic billing for e-clients, including onboarding, maintaining client guidelines, and timely invoice submission through eBillingHub. This role reports to the Director of Revenue Management and collaborates with attorneys, billing staff, and local offices.

The ideal candidate combines accuracy with problem-solving, thrives under deadlines, and communicates effectively to resolve

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment.
• Experience with third-party eBilling platforms and legal billing guidelines is highly desirable.

Responsibilities

• Onboard new clients onto eBilling platforms, including setup and maintenance of client billing information.
• Submit electronic invoices accurately and timely in accordance with client guidelines.
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery.
• Research and resolve invoice discrepancies with attorneys, assistants, billing teams, and client representatives.
• Identify and resolve rejection code issues; analyze recurring rejections to prevent repeats.
• Maintain and update client billing requirements, rules, and vendor portal settings.
• Submit accruals and budgets through third-party vendor systems as required by clients.
• Manage submission and maintenance of timekeeper approvals on client vendor sites.
• Collaborate with local offices to coordinate workflows for successful invoice processing.
• Generate and review billing reports to track submission status, outstanding invoices, and trends.
• Provide guidance to internal staff regarding procedures and client requirements.
• Ensure compliance with firm policies and client standards.

Skills

High-volume billing

Deadline-driven

Attention to detail

Analytical problem-solving

Strong communication

Education

Bachelor’s degree or equivalent experience

2+ years in legal billing

Tools

Legal Tracker

BillingPoint

CounselLink

Tymetrix

Aderant

eBillingHub

Elite

Microsoft Office

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment

Join our Revenue Management Team as an eBilling Specialist

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service.

This role will be based out of one of our U.S. GT offices, on a remote basis. This role reports to the Director of Revenue Management.

Position Summary

The eBilling Specialist is responsible for handling all aspects of electronic billing for the firm’s e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines.

Key Responsibilities

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
• Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitors invoice status and manage rejections, reductions, and appeals to ensure maximum recovery
• Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future bills
• Maintains and updates client billing requirements, rules, and vendor portal settings
• Submits accruals and budgets through third-party vendor systems as required by clients
• Manages submission and maintenance of timekeeper approvals on client vendor sites
• Works closely with local offices to coordinate workflows and ensure successful invoice processing
• Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
• Provides support to internal staff regarding procedures and client requirements
• Ensures compliance with firm policies and client standards
• Flexibility to attend onsite trainings, work overtime and conduct business travel as needed

Qualifications

Skills & Competencies

• Highly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and outstanding organizational skills
• Demonstrates the ability to adapt and shift priorities in a fast-paced environment
• Requires strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Exemplifies excellent interpersonal and written/verbal communication skills, maintains a professional demeanor, and thrives in collaborative, team-oriented environments

Education & Prior Experience

• Bachelor’s degree or equivalent experience preferred
• A minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed.
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.
• This position may also be sedentary and require the employee to sit for extended periods of time.
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

We will consider for employment qualified applicants with arrest or conviction records and will conduct a criminal background check if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws. This is applicable to the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.

Philadelphia Fair Chance

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.