eBay Growth & Onboarding Specialist (Remote)

solera; Illinois; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Solera/Hollander seeks an eBay Growth Advisor to drive GMV growth, retention, and account health for a portfolio of eBay sellers. You will optimize listings, monitor health metrics, and lead onboarding to ensure ramp-up and ongoing success across the platform.

The role collaborates with Sales, Product, and Technical Support to address issues, provide product feedback, and deliver growth initiatives while traveling up to 30% for customer visits and industry events.

Qualifications

• Bachelor's degree preferred; equivalent work experience considered.
• 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc).
• Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences.
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies.
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment.
• Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance).
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring.
• Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance.
• Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans.
• Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance.
• Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently.
• Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders.
• Partner with Sales to provide product expertise, collateral, and eLINK demos.
• Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach.
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders.

Skills

Account management

Sales experience

Ecommerce marketplace

Communication skills

Analytical skills

Project management

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Solera/Hollander seeks an eBay Growth Advisor to drive GMV growth, retention, and account health for a portfolio of eBay sellers. You will optimize listings, monitor health metrics, and lead onboarding to ensure ramp-up and ongoing success across the platform.

The role collaborates with Sales, Product, and Technical Support to address issues, provide product feedback, and deliver growth initiatives while traveling up to 30% for customer visits and industry events.