Eastern Washington & Northern Idaho Account Manager

CLEAResult; Olympia (WA); On-site; USD 89,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation/sick/parental leave

Job summary

CLEAResult is seeking a Demand Response Account Manager to lead relationships with commercial and industrial customers across Eastern Washington and North Western Idaho. You will drive enrollment, educate clients on DR events, and serve as the program's face regionally.

The role requires 5–8 years of experience, a preference for a Bachelor's degree, and the ability to travel. You’ll work with a small team to grow participation, manage forecasts, and deliver strong customer service.

Qualifications

• 5–8 years of relevant industry experience (energy programs, demand response, utility programs, C&I account management, or technical sales).
• Familiarity with commercial or industrial facilities, operations, or energy use patterns.
• Willingness to travel across a geographically large region.
• Ability to translate technical requirements into clear, practical explanations.

Responsibilities

• Maintain and grow a portfolio of medium‑sized and large C&I customer accounts in Eastern Washington and North Western Idaho.
• Act as the local, on‑site representative for the program and CLEAResult.
• Educate customers on how DR events work and identify load‑reduction opportunities.
• Verify paperwork and ensure accuracy; track customer interactions and status updates.
• Travel throughout the region to meet with businesses and facilities.

Skills

B2B sales

Relationship-building

Communication

Technical understanding

Presentation skills

Education

Bachelor’s degree preferred

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match• Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your careerJob DescriptionLocation: Eastern Washington or North Western IdahoFocus: Program Operations / Customer EngagementReports To: Program ManagerEmployment Type: Full TimeWe are looking for a talented individual to join CLEAResult as a Demand Response Account Manager. In this role, you will engage commercial and industrial (C&I) customers across Eastern Washington and North Western Idaho to support the launch and expansion of a new demand response (DR) program for our utility client.You will act as the on‑site program representative—building strong relationships, educating customers on program value, guiding them through enrollment, and helping them successfully participate in demand response events. You will be the face of the program regionally, combining B2B sales capability, technical understanding, and genuine relationship‑building to drive enrollment and long‑term satisfaction.Ideal candidates are comfortable working autonomously, navigating ambiguity, and supporting program incubation efforts alongside a small, specialized team.Key ResponsibilitiesCustomer Engagement & Account ManagementMaintain and grow a portfolio of medium‑sized and large C&I customer accountsBuild strong relationships within the Eastern Washington and North Western Idaho business communityAct as the local, on‑site representative for the program and CLEAResult, meeting directly with businesses, plant managers, and facility teamsEncourage customer participation and help overcome enrollment barriersDevelop and deliver proposals tailored to customer needs and load‑reduction opportunitiesServe as a trusted advisor and primary point of contact for customer questions, concerns, and event participation supportDemand Response Program DeliveryEducate customers on how DR events work and help them identify operational strategies (e.g., shifting production to off‑peak hours) that reduce grid strainExplain program requirements, incentives, and changes with clarity and professionalismVerify implementation steps and ensure all customer paperwork is accurate and completeEnsure customers understand expectations before, during, and after DR eventsTechnical & Operational SupportTroubleshoot technical or programmatic issues and recommend solutions aligned with program specificationsCollaborate with engineering and program teams to evaluate technical requirements or changesRecord and track customer interactions, documentation, and status updates using approved systemsSupport program operations by preparing sales forecasts, tracking participation metrics, and communicating updates to the Program ManagerTerritory TravelTravel throughout Eastern Washington and North Western IdahoConduct on‑site customer visits, assessments, and in‑person engagement activitiesKey SkillsStrong B2B sales ability rooted in authentic relationship‑buildingUnderstanding of the regional business community and local economic landscapeExcellent communication, listening, and presentation skillsAbility to translate technical requirements into clear, practical explanationsStrong customer‑service skills when working with facility managers and business ownersAbility to troubleshoot technical and operational issuesStrong documentation, organization, and reporting habitsComfort with autonomous work and owning regional responsibilitiesAbility to manage a large, mixed‑tier territory with professionalism and initiativeQualificationsIn this exciting career opportunity, you will have:5–8 years of relevant industry experience (energy programs, demand response, utility programs, C&I account management, or technical sales)Bachelor’s degree preferred (relevant certifications may substitute for experience)Familiarity with commercial or industrial facilities, operations, or energy use patternsComfort driving success in a new or rapidly evolving program environmentEnthusiasm for energy efficiency, demand response, and grid reliabilityWillingness to travel across a geographically large regionA self‑starter mindset—well suited to individuals who thrive when working independentlyTarget Compensation:$ 95,000 annual salaryDOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation Range$88,500.00 - $112,900.00CurrencyUSDTypeSalaryAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.