East Regional Field Service Leader

Exponential Power; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Exponential Power in the United States is seeking a Regional Service Manager-East to lead Field Service Lead Technicians across the East Region and to coordinate scheduling in the NetSuite Service Module with Project Managers. This role acts as the primary contact for department issues and ensures scheduling information is communicated to customers through the PM or directly when needed.

The RSM-East must possess deep telecom repair and installation knowledge and experience supporting DC power

Qualifications

• RSM-East should have a high level of knowledge related to telecom repair and installation as well as supporting DC power systems and the tools and equipment used to service these systems.

Responsibilities

• Oversee job site work, and tech crews at site
• Performs administrative duties to schedule techs
• Ensures the scheduling program accuracy
• Assists with project quotes, as needed
• Timesheet Approvals
• Expense Approvals
• Effective use of all Technicians each day/month to ensure all jobs are completed without overworking Technician.
• Efficient scheduling of work by areas/teams to maximize use of assets and profitability.
• Works with PM, SC and FSS to schedule technicians.
• Responsible for ensuring that Quality Control Audits are completed.
• Responsible for ensuring that all Safety Audits are completed.
• Ensures that all procedures used by Technicians are accurate and up to date.
• Provides technical support to Project Managers, Sales, Technicians, and Customers to ensure customer satisfaction and increase repeat sales.
• Conduct site surveys as needed, to ensure PM have proper level of detail for service work.
• Provide support for MOP creation leveraging the Service/PM team for support.
• Working knowledge of warehousing-familiarity with forklifts, pallet jacks, organization, inventory
• Maintains positive and ongoing relationships with customers internal and external to enhance profitability and return Customers.
• Provides information to other team members and Leads when needed.
• Always maintains a helpful and courteous working relationship.
• Drive efficiencies of the techs by making sure they can get in and out of the warehouse on a timely basis
• Willing to take a hands-on approach to the job, to include operating a forklift
• Responsible to ensure all Technicians are properly and thoroughly trained in the respective location.
• Ensuring that all Technicians in the respective location are promoted only when they show the proper competency.

Job description

Exponential Power in the United States is seeking a Regional Service Manager-East to lead Field Service Lead Technicians across the East Region and to coordinate scheduling in the NetSuite Service Module with Project Managers. This role acts as the primary contact for department issues and ensures scheduling information is communicated to customers through the PM or directly when needed.

The RSM-East must possess deep telecom repair and installation knowledge and experience supporting DC power