East Hanover Automotive Service Advisor

Nielsen Automotive Group; East Hanover (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Employee discounts

Education benefits

Career growth

Job summary

Nielsen Dodge of East Hanover, part of Nielsen Automotive Group, is seeking an Automotive Service Advisor in East Hanover, New Jersey. The role connects customers with service technicians and requires clear, honest communication while managing multiple tasks in a fast-paced environment.

The position is full-time, on-site with a schedule Monday–Friday 7:30am–5:00pm and every 3rd Saturday. Base pay starts at $100k+ with additional compensation opportunities.

Qualifications

• At least two years of automotive dealership experience preferred.
• Ability to explain technical information in plain language.
• Strong organizational skills with attention to detail.
• Willingness to continue learning and adapt to processes.

Responsibilities

• Welcome service customers promptly and professionally.
• Schedule and confirm service appointments.
• Gather vehicle data, document work on repair orders.
• Explain maintenance recommendations clearly to customers.
• Prepare estimates for parts, labor and times.
• Obtain customer authorization before work begins.
• Coordinate with technicians and service team to keep orders moving.
• Monitor progress and update customers on changes.
• Close completed repair orders and explain charges at pickup.
• Maintain accurate customer and vehicle records in systems.
• Participate in training and career development.

Skills

Service advisor experience

Customer service

Problem solving

Communication skills

Education

High School Diploma

Job description

AUTOMOTIVE SERVICE ADVISOR

Nielsen Dodge of East Hanover is seeking a Service Advisor to join our team in East Hanover, New Jersey! Working as a Service Advisor, you are the connection between our customers and our service technicians. If you enjoy helping people, can keep multiple jobs moving at once, and take pride in clear, honest communication, we’d like to hear from you!

Location: East Hanover, New Jersey

Job Type: Full-Time

Work Location: On-site

Schedule: Monday to Friday 7:30am to 5:00pm & every 3rd Saturday of the month

COMPENSATION

Base Pay Range: $100k+, paid weekly

Sign on Bonus & Additional Compensation available if applicable

Actual compensation will depend on relevant experience and qualifications. Any incentive compensation is governed by the dealership’s written pay plan.

WHAT YOU’LL DO

• Welcome service customers promptly and professionally, whether they arrive in person, call, or contact the dealership online.
• Schedule and confirm service appointments.
• Listen to customers’ concerns, gather accurate vehicle and contact information, and document the requested work on the repair order.
• Explain recommended maintenance and repair services in clear, customer-friendly language.
• Prepare and communicate estimates for parts, labor, and expected completion times.
• Obtain and document customer authorization before work begins or additional work is performed.
• Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.
• Monitor repair progress and update customers when findings, costs, or completion times change.
• Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.
• Identify appointments or repair orders needing special attention, such as waiting customers, return visits, or time-sensitive repairs.
• Review completed repair orders for accuracy and close them promptly.
• Explain the work performed and charges at vehicle pickup, and answer customer questions.
• Follow up with customers and help resolve concerns in coordination with service management.
• Maintain accurate customer and vehicle records in dealership systems.
• Protect customer information and follow dealership procedures for documentation, payments, and communications.
• Opportunity for career growth
• Participate in dealership and professional-development training.
• Perform other related duties as assigned.

WHAT WE’RE LOOKING FOR

• At least two years of automotive dealership experience is preferred; prior Service Advisor experience is a strong plus.
• General understanding of vehicle maintenance and repair, with a willingness to continue learning.
• Strong customer service, listening, and problem solving skills.
• Ability to explain technical information without overwhelming customers.
• Clear verbal and written communication.
• Strong organization and attention to detail when handling estimates, authorizations, and repair orders.
• Ability to manage multiple customers and deadlines in a busy service department.
• Comfort learning and using dealership management and scheduling systems.
• Dependable attendance and a team oriented approach.
• Valid driver’s license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.
• High school diploma or equivalent.

BENEFITS

Eligible full-time employees may have access to:

• Medical, dental, vision and life insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on eligible vehicle purchases and services
• Strayer University education benefits, with online and in-person learning options
• Ford and dealership training and opportunities for career growth

Benefits are subject to applicable eligibility requirements, plan documents, program terms, and Company policies.

EQUAL EMPLOYMENT OPPORTUNITY

Nielsen Dodge of East Hanoverand Nielsen Automotive Group are equal opportunity employers. We make employment decisions without unlawful discrimination based on any status protected by applicable law. Reasonable accommodations are available to qualified applicants and employees as required by law.