East Coast Field Application Engineer

PostProcess Technologies Inc; Buffalo (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PostProcess Technologies Inc is hiring an Engineering East Coast Field Application Engineer in Buffalo, NY. This hybrid position involves promoting their innovative 3D printing solutions to various industries such as automotive, aerospace, and medical. Responsibilities include customer relationship management, installation support, and ongoing technical assistance. Candidates should possess a Bachelor’s Degree in a technical field, strong customer service skills, and understanding of additive manufacturing technologies. Join us to advance in the fast-growing 3D printing market.

Qualifications

• 3-5 years of experience in a relevant engineering role is required.
• Experience using CRM programs such as NetSuite is necessary.
• A valid driver's license and security clearance may be preferred.

Responsibilities

• Work with customers to understand their applications and needs.
• Provide application-specific details for processing benchmarks.
• Maintain relationships with customers throughout the installation and support process.
• Spend time in Buffalo for hands-on learning.
• Assist in developing training materials for customers.

Skills

Clear written and verbal communication skills

Customer service and satisfaction focus

Understanding of additive manufacturing technologies

Process development experience

Surface quality improvement knowledge

Case studies and white papers writing

Troubleshooting skills

Education

Bachelor’s Degree in a technical field

3-5 years relevant experience

Leadership or management experience preferred

Tools

CRM programs like NetSuite

Job description

Engineering East Coast Field Application Engineer

Location: Buffalo, NY, USA (Hybrid)

If you’re looking to join the leading company in the fast‑growing 3D printing market, this is the role for you. As an Applications Engineer, you will work with printer technologies, additive materials, data, and processes that are on the leading edge of the industry.

As an Applications Engineer, you will become a technical expert in promoting PostProcess solutions to customers across a range of print technologies. This will require building relationships with existing customers, supporting sales efforts with prospective customers, and monitoring the ever‑changing applications developing in the AM industry. You will serve as the technical voice for customer questions related to PostProcess solutions or customer applications and parts, spanning sectors including automotive, aerospace, and medical. You will also oversee the installation process, certify technicians or maintenance staff, and maintain the equipment under warranty or service contracts.

Duties and Responsibilities

• Work with customers to understand their applications and how PostProcess Technologies solutions will work for those applications.
• Provide application‑specific details to FINISH3D for processing benchmarks from the customer.
• Nurture and maintain trusted‑advisor relationships from the benchmark process through site inspection, equipment installation, and post‑sale support.
• Spend time in Buffalo learning and performing tasks to become fully knowledgeable on how hardware, software, and chemistry work together to achieve optimal post‑print results across additive manufacturing technologies.
• Maintain regular post‑sale communication with each customer to ensure equipment utilization and generate consumable sales.
• Assist in developing training materials, user guides, and maintenance procedures for customers and PPT employees.
• Work with the Sales Team to identify key opportunities with existing and potential customers.
• Serve as the technical liaison between the customer and FINISH3D, promoting continuous improvement in hardware, software, and chemistry.
• Regularly update FINISH3D on new or advanced additive materials, processes, and applications, making recommendations for product improvements or new developments.
• Conduct pre‑delivery customer site inspections to ensure installation requirements are met.
• Install and integrate PPT solutions at customer facilities, administer Site Acceptance Testing (SAT), and maintain thorough documentation.
• Travel extensively within the U.S., maintaining flexibility for on‑call and on‑site customer support.
• Attend trade shows and other significant customer events.

Skills and Qualifications

• Clear written and verbal communication skills.
• Strong focus on customer service and satisfaction.
• Understanding of additive manufacturing technologies and processes.
• Experience with process development, improvement, and implementation.
• Knowledge of surface quality improvements to mechanical and chemical treatments.
• Ability to write case studies and white papers supporting PostProcess applications.
• Strong troubleshooting skills for various machinery.

Education and Experience

• Bachelor’s Degree in a technical field plus 3‑5 years relevant experience, or an equivalent combination.
• Leadership or management experience preferred.
• Experience using CRM programs such as NetSuite.
• Valid driver’s license required.
• Security clearance preferred.

Desired Attributes

• Strong work ethic.
• Optimistic problem solver.
• Team player willing to assist as needed.
• Accountable and dependable, consistently following through.
• Resourceful, completing important tasks with limited direction.
• Self‑motivated and detail‑oriented.
• Trustworthy and honest.
• High sense of urgency.
• Well organized and a quick learner.
• Team‑first mentality and preference for collective success over self‑promotion.

Let’s Get to Know Each Other

Are you a good fit? Submit your resume online today.