East Campus Front Desk & Visitor Coordinator

Theuniversityunion; Cleveland (OH); On-site; USD 27,000 - 33,000; Full time

Job summary

Providence House seeks an Administrative Support professional to serve as a welcoming first contact for visitors, handle calls and emails, and coordinate donations and deliveries in the Cleveland area.

This full-time, non-exempt role requires a high school diploma (associate preferred) and at least 1 year in admin or customer service. Weekend/evening hours may be required, with base pay $19.50–$24.00 per hour.

Qualifications

• Associate degree preferred or equivalent work experience in customer service, data entry or office management.
• At least 1 year of experience in an administrative support or customer service position.
• Proficient in Microsoft Outlook, Word, and Excel; experience with database software programs preferred.
• Must be 21 years of age or older.
• Must be available for some weekend and evening work/modified hourly schedule based on agency activities.

Responsibilities

• Answer incoming calls and [e-mail] emails, monitor voicemail, and route messages.
• Greet visitors, direct or accompany them to appropriate areas, and manage gates for authorized visitors.
• Maintain a safe, confidential environment and follow agency security protocols.
• Schedule donation drop-offs, greet donors, document donations, and coordinate with Facilities staff.
• Receive, track, and coordinate deliveries and distribute internally.
• Monitor Master Calendar for daily scheduling, reservations, and on-site events.
• Maintain visitor logs and badges.
• Complete copying, filing and record organization for departments.
• Monitor office supply inventory and submit monthly counts for ordering.
• Assist with setup for on-site meetings, including room equipment and refreshments.
• Maintain shared supplies and support cross-department communications.
• Undertake other projects and demonstrate cultural competence and diversity.
• Bend, lift up to 40 pounds as needed in daily activities.

Skills

Communication

Time management

Customer service

Confidentiality

Multitasking

Teamwork

Diversity & inclusion

Education

High school degree

Associate degree preferred

Tools

Outlook

Word

Excel

Database software

Job description

Providence House seeks an Administrative Support professional to serve as a welcoming first contact for visitors, handle calls and emails, and coordinate donations and deliveries in the Cleveland area.

This full-time, non-exempt role requires a high school diploma (associate preferred) and at least 1 year in admin or customer service. Weekend/evening hours may be required, with base pay $19.50–$24.00 per hour.