Early-Shift Member Experience Specialist — Customer Service

National Fitness Partners; Easton (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

401K with employer match

Health insurance

Life insurance & Short-Term Disability

Employee assistance program

Free Black Card membership

Job summary

National Fitness Partners in Maryland Easton is hiring a Customer Service Representative to greet members, answer questions, sign up new members, and process purchases in our Planet Fitness clubs. This full-time role features starting pay at $15 per hour with scheduled increases at 180 days, 1 year, and every six months thereafter, plus benefits including PTO, health insurance, 401(k) matching, and more.

Shifts run Monday through Friday, mornings, offering growth opportunities and a supportive

Qualifications

• Previous experience in customer service is a plus.
• Greet members, answer questions, and assist sign-ups.
• Provide friendly, professional, and prompt assistance to members and guests.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Phone etiquette

Communication

Point-of-sale systems

Teamwork

Tools

POS system

Job description

National Fitness Partners in Maryland Easton is hiring a Customer Service Representative to greet members, answer questions, sign up new members, and process purchases in our Planet Fitness clubs. This full-time role features starting pay at $15 per hour with scheduled increases at 180 days, 1 year, and every six months thereafter, plus benefits including PTO, health insurance, 401(k) matching, and more.

Shifts run Monday through Friday, mornings, offering growth opportunities and a supportive