Early Morning Retail Support Specialist

Michaels Stores; Austin (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Healthcare

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Telemedicine

Job summary

Michaels Stores is hiring at AUS-SUNSET VALLEY, TX to deliver friendly customer service and help shoppers find products. You will handle checkout with accurate cash handling and participate in truck unloading, stocking and planogram duties to keep the store well merchandised.

Responsibilities include assisting with BOPIS/SFS, promoting Rewards programs, and supporting safety and SOP adherence. The role emphasizes a respectful, team-oriented environment and cross-training in framing services.

Qualifications

• Retail or customer service experience preferred.
• Able to stand long periods and move around the store.
• Able to lift and carry items and climb ladders when needed.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience with accurate cash handling.
• Educate customers about Rewards, Private Label Credit Cards, and enrollments.
• Inform customers about the Voice of Customer survey and gather feedback.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, and planogram (POG) duties.
• Support store recovery, merchandise returns, and in-stock standards.
• Adhere to SOPs and company policies; model positive behavior for teammates.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Stocking & merchandising

Team collaboration

Tools

POS system

Job description

Michaels Stores is hiring at AUS-SUNSET VALLEY, TX to deliver friendly customer service and help shoppers find products. You will handle checkout with accurate cash handling and participate in truck unloading, stocking and planogram duties to keep the store well merchandised.

Responsibilities include assisting with BOPIS/SFS, promoting Rewards programs, and supporting safety and SOP adherence. The role emphasizes a respectful, team-oriented environment and cross-training in framing services.