Early Morning Retail Stock & Customer Service Associate

Michaels; La Verne (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in La Verne, CA is seeking a Store Associate to help customers shop, locate products, and ensure a fast, friendly checkout experience.

You will unload trucks, stock shelves, and participate in planograms to keep the store well-merchandised. This role requires retail or customer service experience; you will promote the Rewards program, enroll customers in the Private Label Credit Card, and support omni-channel services like BOPIS and SFS.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Card enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Keep store in stock and well-merchandised; complete merchandise recovery and returns
• Support shrink and safety programs
• Adhere to SOPs, company policies, and standards
• Interact with customers and team members in a positive, respectful manner
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail sales

Omni-channel knowledge

Job description

The Michaels Companies Inc. in La Verne, CA is seeking a Store Associate to help customers shop, locate products, and ensure a fast, friendly checkout experience.

You will unload trucks, stock shelves, and participate in planograms to keep the store well-merchandised. This role requires retail or customer service experience; you will promote the Rewards program, enroll customers in the Private Label Credit Card, and support omni-channel services like BOPIS and SFS.