Early Morning/Daytime Front Desk Receptionist

Trails Park and Recreation District; Centennial (CO); Presencial; USD 20 664 000 - 27 552 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid sick leave

Free recreation center membership

Program and facility rental discounts

Resumo da oferta

Trails Park and Recreation District is seeking a Front Desk Receptionist to warmly greet guests and manage daily front desk operations at the recreation center in Centennial, CO. You will handle calls, registrations, payments, and provide accurate information to patrons.

This role requires strong customer service, multitasking, and administrative skills, with a flexible schedule including mornings, days, and occasional weekends. CPR/First Aid certification within 90 days is required.

Qualificações

• Excellent customer service and communication skills.
• Ability to handle multiple tasks in a busy environment.
• Proficient administrative skills including knowledge of computers and software.
• CPR/First Aid certification within 90 days after hire date.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsabilidades

• Greet customers and communicate updated information to patrons.
• Answer incoming calls and direct to appropriate staff.
• Use Amilia Software to sell passes and class registrations.
• Collect payments for admissions, passes, registrations, and services.
• Balance daily receipts and end-of-shift reports.
• Promote positive customer relations and teamwork.
• Maintain clean and organized front desk area.
• Enforce facility rules and report concerns to management.
• Open/close the facility with keys, keypad, and alarm.
• Adhere to dress code and department standards.
• Foster a positive morale and professional conduct.
• Perform other duties as assigned.

Conhecimentos

Customer service

Communication

Multitasking

Administrative skills

CPR/First Aid

Flexible schedule

Amilia software

Ferramentas

Amilia Recreation Software

Descrição da oferta de emprego

ABOUT USTrails Park and Recreation District helps bring recreation, wellness, and connection to residents in the eastern Centennial area. We operate and maintain several parks, trails, open spaces, and facilities all designed to create places where people can get outside, be active, and spend time together. We also offer a wide range of programs for all ages, including youth sports, summer camps, fitness classes, community events, and activities for active aging.Whether it’s a youth program, a daily workout, or a neighborhood gathering, our goal is to make recreation experiences accessible, welcoming, and meaningful.Mission Statement: Transform Recreation through Access, Inclusion, Leadership, and Stewardship.SUMMARY:Under the direction of the Guest Services Supervisor, the Front Desk Receptionist is responsible for greeting and providing a welcoming environment to all patrons. Candidates must be able to effectively communicate with customers and all levels of staff and possess the ability to work with diverse populations. Receptionists are expected to conduct themselves in a professional manner at all times and treat the public and co-workers fairly and respectfully.Please note: We are currently only hiring for early morning/daytime (4:30am-1:15pm) availability.ESSENTIAL DUTIES:Greet customers and communicate the most updated information to patrons walking into the recreation center.Answer incoming telephone calls, respond to questions and/or direct calls to appropriate department/staff.Use of Amilia Recreation Software to sell passes and registration of classes/programs.Responsible for collection of payments for daily admissions, facility passes, registration classes, pro shop and any other services offered.Responsible for balancing daily receipts and end of shift reporting.Promotes positive customer relations and staff teamwork.Maintains cleanliness and organized appearance of the front desk.Walks through the facility periodically, enforcing rules and regulations and reports concerns to Management.Report concerns with cleanliness/equipment malfunctions to the Maintenance department.Open or close the facility as appropriate by locking and unlocking the facility with the use of keys, keypad entry and security alarm code.Dress and appearance are consistent with department standards including uniform requirements and personal hygiene.Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.Must maintain a positive and friendly attitude while engaged in stressful and/or controversial situations with patrons and co-workers.Follow all Trails Park and Recreation District's policies and procedures.Performs other duties as assigned.REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:Ability to establish and maintain effective working relationships with all staff and general public.Ability to communicate effectively both verbally and in writing.Possess skills to maintain a safe environment, as well as performing quality work.Reliable transportation or a means to making it to work shifts on time.Ability to understand, comprehend, and follow all policies and procedures as well as verbalized and written instructions directed by management.PHYSICAL DEMANDS & ENVIRONMENT:Ability to interact with the public in a positive and professional manner in possibly stressful and emotionally charged situations.May require long periods of standing.Ability to stand, reach and kneel.Ability to talk and/or hear managers, co-workers, and general public.Ability to lift, carry or transport objects up to 50 lbs. assisted.Ability to see objects closely and at a distance.*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BENEFITS & PERKSPaid sick leaveFree recreation center membershipProgram and facility rental discountsMINIMUM QUALIFICATIONS:Excellent customer service and communication skills.Ability to handle multiple tasks in a very busy environment.Proficient administrative skills including knowledge and use of computers and software.Ability to obtain CPR/First Aid certification within 90 days after hire date.Ability to work a flexible schedule including mornings, evening, weekends, and holidays.PREFERRED QUALIFICATIONS:Previous customer service experience.Previous experience working in a recreation facility setting.