Medical Case Manager - HOPE

HAMILTON HEALTH CENTER INC; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

Hamilton Health Clinic is seeking a Medical Case Manager to provide specialized case management for individuals living with HIV under Ryan White Part B. The role emphasizes care coordination, treatment adherence, and access to medical and support services within regulatory guidelines.

The position requires strong data entry skills, collaboration with clinical teams, and a commitment to culturally competent, patient-centered care. Travel within the service area and ongoing education are expected.

Qualifications

• Knowledge of case management principles and functions in a healthcare setting.
• Proficiency with data entry and ability to learn program systems and databases.
• Strong interpersonal and communication skills with diverse populations.
• Demonstrated cultural humility and understanding of health disparities.
• Ability to collaborate with clinical teams, leadership, and community partners.
• Strong organizational skills with attention to detail and compliance.

Responsibilities

• Provide specialized medical case management to individuals living with HIV.
• Facilitate timely access to medical care and support services to ensure continuity of care.
• Conduct treatment adherence activities and assess readiness for HIV treatment.
• Maintain documentation in line with program funding and regulatory requirements.
• Enter documentation accurately into electronic systems.
• Collaborate with interdisciplinary teams for patient-centered outcomes.
• Conduct rapid HIV testing in office and community settings.
• Participate in outreach events and patient engagement activities.
• Complete continuing education per program regulations.

Skills

Case management

Data entry

Interpersonal skills

Cultural humility

Team collaboration

Organizational skills

Education

Bachelor’s degree in Social Work, Psychology, Sociology, or related field

Job description

Description

The Medical Case Manager provides specialized case management services to individuals living with HIV under the Ryan White Part B program. This role focuses on improving health outcomes through care coordination, treatment adherence support, and access to comprehensive medical and support services, while ensuring compliance with program and regulatory requirements.

ESSENTIAL FUNCTIONS:

• Provides specialized medical case management services to individuals living with HIV.
• Facilitates timely and coordinated access to appropriate medical care and support services to ensure continuity of care.
• Conduces treatment adherence activities to assess client readiness for and adherence to HIV treatment.
• Maintains compliance with all documentation, reporting, and client contact requirements as dictated by program funding organizations and regulatory bodies.
• Enters all required documentation accurately and efficiently into appropriate electronic systems.
• Collaborates with interdisciplinary teams to support a patient-centered approach to improving health outcomes.
• Conducts rapid HIV testing in both office and community-based settings.
• Participates in outreach activities, community events, and patient engagement initiatives.
• Completes and maintains required continuing education in accordance with program regulations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

• Knowledge of case management principles and functions within a healthcare setting.
• Proficiency in data entry and ability to learn and utilize program-specific systems and databases.
• Strong interpersonal and communication skills with the ability to engage individuals from diverse backgrounds.
• Demonstrated cultural humility and understanding of diverse populations and health disparities.
• Ability to work collaboratively with clinical teams, leadership, and community partners.
• Strong organizational skills with attention to detail and compliance requirements.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field preferred.
• In lieu of a related degree, a combination of relevant education and experience will be considered.
• Valid driver’s license with the ability to travel throughout the service area.

PREFERRED QUALIFICATIONS:

• Two (2) years of experience in case management or a comparable social services role.
• Experience working with individuals living with HIV and conducting rapid HIV testing in community settings.
• Knowledge of community resources in Harrisburg and surrounding areas.
• Bilingual (Spanish) preferred.

EQUAL OPPORTUNITY EMPLOYER:

Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an

inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING SKILLS

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS/MOTOR COORDINATION

Requires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time.

WORK ENVIRONMENT

Exposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.