Early Careers - Customer Service Business Analyst Intern

HCSC; Chicago (IL); On-site; USD 26,000 - 47,000; Part time

Job summary

HCSC is offering a ten-week paid internship in Chicago, IL, designed to give hands-on experience in customer service business analysis. You will collaborate with cross-functional teams, analyze information, and develop solutions that address business needs while delivering a final presentation to leadership.

Success comes from eagerness to learn, strong communication, and a proactive mindset with attention to confidentiality and compliance.

Qualifications

• Pursuing a bachelor’s degree; rising senior with a major in business, data analytics, information technology, information systems, or computer science.
• Graduation date between December 2027 and June 2028
• Minimum GPA of 3.0/4.0
• Available for the full duration of the 10-week program
• Unrestricted authorization to work in the United States; sponsorship is not available for this role
• Prior related technical internship or work experience is a plus
• Volunteerism or leadership experience is a plus
• Eagerness to learn, grow and contribute
• Demonstrated interpersonal skills including clear and concise verbal and written communication
• Strong analytical and problem-solving skills
• Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts
• Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects
• Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.)

Responsibilities

• Actively participate in HCSC’s formal internship program and support business objectives and member-focused solutions.
• Work with cross-functional teams in business and technical areas to contribute to project work, analyze information, and support solution development.
• Own components of project work and deliverables with guidance from a mentor and manager.
• Conduct research, analyze data and develop recommendations that inform real business decisions.
• Collaborate with cross-functional teams to support departmental initiatives.
• Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.
• Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable policies.

Skills

Analytical skills

Interpersonal skills

Communication

Organizational skills

Office 365

MS Teams

SharePoint

Education

Pursuing bachelor’s degree

Tools

MS Teams

SharePoint

Word

Excel

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This ten-week paid internship is located in Chicago, IL

What Are Your Responsibilities?

Customer Service Business Analyst Interns are responsible for actively participating in HCSC’s formal internship program that leverages your skills, knowledge, and capabilities while providing meaningful experience supporting business objectives and member-focused solutions. Working closely with cross-functional teams in both business and technical areas, the Customer Service Business Analyst Intern will contribute to project work, analyze information, and support the development of solutions that address organizational needs. The Customer Service Business Analyst Intern is responsible for learning and applying specific aspects of the organization's processes, programs, and technologies while demonstrating increasing independence and ownership of assigned deliverables.

This role will also need to:

• Own components of project work and deliverables with guidance from an assigned mentor and manager.

• Conduct research, analyze data and information, and develop recommendations that inform real business decisions.

• Collaborate with cross-functional teams.

• Support departmental initiatives that improve business outcomes and the member and client experience.

• Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.

• Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable compliance policies.

What Do You Need To Be Successful?

• Prior related technical internship or work experience is a plus.

• Volunteerism or leadership experience is a plus.

• Eagerness to learn, grow and contribute.

• Demonstrated interpersonal skills including clear and concise verbal and written communication.

• Strong analytical and problem-solving skills.

• Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts.

• Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects.

• Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.)

What Are the Requirements You Must Meet?

• Pursuing a bachelor’s degree; rising senior with a major in business, data analytics, information technology, information systems, or computer science. Other majors may be considered.

• Graduation date between December 2027 and June 2028

• Minimum cumulative GPA of 3.0/4.0.

• Available for the full duration of the 10-week program.

• Unrestricted authorization to work in the United States; sponsorship is not available for this role.

What Does the Internship Program Entail?

• Formal Intern Orientation to build business and industry acumen

• Challenging real-world, hands-on project

• Weekly networking opportunities among interns and company leaders

• Professional development workshops

• Volunteer activities

#LI-Hybrid #hcscintern

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$19.13 - $34.17 Exact compensation may vary based on skills, experience, and location.