Early AM Stocking & Customer Service Associate

Five Below; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is hiring a Customer Service Associate in New York. You will greet and assist customers promptly, share product knowledge, and help shoppers find items that fit their needs.

You will engage in suggestive selling and promote current store events and promotions to enhance the shopping experience. We seek friendly communicators who are at least 16 years old, available to work a flexible schedule, and comfortable with technology such as computers, cash registers, handheld and mobile

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Good communicator

Customer service

Friendly demeanor

Tools

Cash registers

Hand-held devices

Mobile devices

Computers

Job description

Five Below is hiring a Customer Service Associate in New York. You will greet and assist customers promptly, share product knowledge, and help shoppers find items that fit their needs.

You will engage in suggestive selling and promote current store events and promotions to enhance the shopping experience. We seek friendly communicators who are at least 16 years old, available to work a flexible schedule, and comfortable with technology such as computers, cash registers, handheld and mobile