EAP Counselor: Behavioral Health & Case Liaison

Horace Mann; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Horace Mann seeks an experienced EAP Counselor to support members with behavioral health, relationship, and work-life concerns via telephone, video, and in-person sessions. This role focuses on clinical assessment, brief counseling, and resource coordination to promote positive outcomes.

In this position, you will partner with HR and client leaders, manage cases from intake to closure, and stay current with industry practices and licensure requirements.

Qualifications

• Master’s degree in social work, psychology, counseling or another behavioral health-related field.
• At least five years of experience as an EAP counselor or in an equivalent behavioral health clinical role.
• Strong assessment, triage, crisis-support, research, referral and case management capabilities.
• Knowledge of behavioral health conditions, levels of care and discharge-planning practices.
• Understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements and the appropriate handling of Protected Health Information (PHI).
• Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
• Strong communication, clinical judgment, organization and documentation skills.

Responsibilities

• Conduct telephonic triage and assessments, providing immediate support to members experiencing behavioral health, substance use, relationship or work-life concerns.
• Coordinate and manage cases from initial intake through completion, including necessary follow-up.
• Make sound clinical determinations in accordance with company risk policies and the best interests of the member.
• Connect members with appropriate network providers and other resources, including financial, legal, personal assistance and work-life services.
• Provide in-person and telehealth assessments, triage, coaching and brief solution-focused counseling as assigned.
• Collaborate with colleagues and after-hours service providers to support case completion and follow-up.
• Consult with service providers, coordinate referrals and complete session authorizations.
• Maintain timely, accurate and professional documentation within the case management system.
• Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee-related concerns.
• Maintain current knowledge of industry practices, professional ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

Skills

Assessment

Crisis support

Case management

Communication

Documentation

HIPAA awareness

Education

Master’s degree in social work, psychology, counseling or another behavioral health-related field

Tools

Microsoft Office

Job description

Horace Mann seeks an experienced EAP Counselor to support members with behavioral health, relationship, and work-life concerns via telephone, video, and in-person sessions. This role focuses on clinical assessment, brief counseling, and resource coordination to promote positive outcomes.

In this position, you will partner with HR and client leaders, manage cases from intake to closure, and stay current with industry practices and licensure requirements.