E911 Assistant Manager

APCO International; Paducah (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

APCO International is seeking an Assistant Manager for the 911 Communications Services Division in Paducah, Kentucky. This role involves oversight of daily operations, supervising personnel, and ensuring compliance with regulations. The ideal candidate will have a minimum of 4 years of experience in public safety telecommunications and a strong ability to manage staff and operational challenges. Key responsibilities include training, scheduling, and maintaining effective communications systems.

Qualifications

• Demonstrate knowledge and proficiency in operating modern communications systems.
• Ability to manage personnel and ensure staff training.
• Experience in preparing reports and handling operational problems.

Responsibilities

• Supervise daily operations of the 911 Communications Services Division.
• Oversee staff training and ensure compliance with standards.
• Manage scheduling and authorize overtime coverage.

Skills

Public safety telecommunications experience

Personnel management

Problem-solving

Operational oversight

Education

Minimum 4 years of relevant experience

Job description

The Assistant Manager is responsible for daily operational oversight of the 911 Communications Services Division. Under the direction of the Division Manager, the Assistant Manager exercises significant discretion and performs a broad range of duties involving the operation of the Division. As an employee of the 911 Communications Services Division, the Assistant Manager shall obey all policies, procedures, rules, and regulations of the 911 Communications Services Division

Position requires a minimum of 4 years of demonstrated, successful public safety telecommunications administrative and/or supervisory experience, preferably in a multiposition, multi-jurisdictional environment. Demonstrate knowledge and proficiency in the operation and maintenance of the devices and systems in a modern communications center. Demonstrate ability to manage personnel and make recommendations for professional development of Telecommunicators, TAC, and Supervisors. Demonstrate openness and ability to keep management and subordinate personnel briefed as necessary to accomplish the goals of the 911 Communications Services Division.

Performs direct supervision of Supervisors and TAC. Oversee the supervision of Telecommunicators.

Coordinates and supervises the day-to-day operations of the Center, including the work of personnel in the communication center.

Assists in review and preparation of policies and procedures to ensure compliance with federal and state regulations, as well as accreditation standards.

Thoroughly investigates or supervises the investigation of operational problems or complaints and satisfactorily resolves the issue.

Assures Center policies and procedures are adhered to by subordinate staff members.

Oversee the Quality Assurance program.

Oversee staff training activities and CTO program. Coordinates required initial

DOCJT Academy certification and annual re-certification training for telecommunications staff.

Thoroughly investigates and takes appropriate action regarding the performance of staff members in their prescribed duties, including the issuance of

commendations for exemplary job performance and disciplinary actions.

Assists in the hiring process, including applicant interviews.

Oversees scheduling of all full-time staff members, including requests for time off and overtime coverage. Ensures minimum coverage levels are maintained and

authorizes deviations where necessary and appropriate.

Assists as necessary in research and planning efforts of the Division.

Prepare necessary reports or reviews and submit them in a timely manner.

Coordinates and monitors assigned projects of subordinate staff members.

Maintains a positive and effective professional relationship with the 911 Service User Committee and external agencies as appropriate and as requested by the

Division Manager.

Maintains a working knowledge of line dispatch duties and computer operations.

Attends scheduled staff and routine meetings with the Manager.

May act as Division Manager in the absence of the Manager.

Is available to handle operational problems on a 24-hour-a-day, on-call basis.

Ability to correct system failures as needed to maintain critical and essential communications systems operational.

Assists with preparation of the Division’s annual budget.

Keeps up to date with advances in technology concerning public safety telecommunication centers and recommends changes, as appropriate, to improve

Division efficiency and effectiveness.

Performs other job tasks and self-development activities as necessary or as required by the Manager.