Publ Sfty Telecomm Supervisor

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 45,273 - 75,305; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Publ Sfty Telecomm Supervisor to lead the 911 Emergency Communications Center, supervise staff, and coordinate training to ensure policy compliance. This role supports CALEA standards and acts as a backup 911 Telecommunicator, with on-call rotation as needed.

The position requires a High School diploma, 3+ years in emergency communications, and relevant certifications.

Qualifications

• High School diploma and three years of experience in emergency communications.
• One year of administrative and/or lead supervisory experience.
• Certification as a Division of Criminal Information computer operator; Basic Telecommunicator Certification may be required within one year.

Responsibilities

• Assist the 911 Center Manager with direction, management and daily operations.
• Provide supervision and leadership to 911 staff.
• Develop and deliver training to ensure compliance with applicable rules, regulations, policies and procedures.
• Oversee the Center's Quality Assurance Program and CALEA standards.
• Recruit, train, mentor, counsel, and evaluate staff; assist with staffing and operational needs.
• Perform the duties of a 911 Telecommunicator as needed.
• Serve as the department's Assistant Terminal Agency Coordinator for the DCI.

Skills

Supervisory experience

Emergency communications leadership

Policy compliance

Interpersonal skills

Education

High School diploma

DCI operator certification

Basic Telecommunicator Certification (within 1 year)

Job description

Position Title

Publ Sfty Telecomm Supervisor - Journey

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

UNC Police supports the University's core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina's future.

Summary

This position assists the 911 Emergency Communications Center Manager with the direction, management, and daily operations of the 911 Emergency Communications Center. The position assumes the duties and responsibilities of the Center Manager during their absence and provides supervision and leadership to 911 staff. The position is responsible for developing and delivering training to ensure compliance with applicable rules, regulations, policies, and procedures. The position oversees the Center's Quality Assurance Program and supports compliance with standards established by CALEA (The Commission on Accreditation for Law Enforcement Agencies). The position recruits, trains, mentors, counsels, and evaluates staff and assists with staffing and operational needs within the 911 Center. The position is required to perform the duties of a 911 Telecommunicator as needed and serves as the department's Assistant Terminal Agency Coordinator for the Division of Criminal Information Network. Strongly preferred qualifications include demonstrated ability to effectively manage, lead, and make sound decisions during emergencies and other high-stress situations; experience hiring and training 911 Telecommunicators, conducting performance evaluations, and reviewing or approving employee time records; and the ability and willingness to participate in an assigned on-call rotation, normally two weeks per month, although the schedule may vary based on operational needs. The position also requires proficiency in operating computers and related office support software and hardware, calculators, telephones, mobile phones, laptop computers, copy machines, printers, 911 operator consoles, portable radios, mobile and base station radios, and other general office equipment with reasonable speed and accuracy. The position may involve extended periods of time at a keyboard or workstation, including during high-stress and high-volume emergency situations.

Education and Experience Requirements

High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Two years of continual experience in a Public Safety Communications and/or 911 Center.
• Two years of experience in a Supervisory position in a Public Safety Communications and/or 911 Center.
• Knowledge of UNC Policy and Procedures, NC General Statues, FCC rules and regulations, DCI regulations and general police operations.
• Experience with administrative principles and practices, including goal setting, program development and management, supervision of staff, strong interpersonal skills and experience with State Government.

Special Physical/Mental Requirements

While performing the duties of this job, the individual will occasionally be required to stand, climb, or balance, kneel, crouch, or crawl and lift or move up to 50 pounds with or without accommodations. This position is an 'ESSENTIAL' Emergency Duty Employee position. This means that this position is one that is necessary to ensure that University operations continue uninterrupted during periods of adverse weather, pandemic disease, and/or other emergency situations, including those that require the University to close. As such, you will be required to report to work (or remain at work) according to your usual schedule, or upon notification, to report to work outside of your usual schedule.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position & Schedule Requirements

Evening work occasionally, Night work occasionally, Overtime occasionally, Rotating shifts occasionally, Shift work occasionally, Valid NC Driver's License, Weekend work occasionally

Contract, Salary, Hours & Work Schedule

Full-Time Permanent

Hiring Range: $45,273 - $75,305

Hours per week: 40

Work Schedule: Monday through Friday / 9am - 5pm (subject to change)

Work Location: CHAPEL HILL, NC

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Additional Information

This position is not eligible for H-1B sponsorship.