E11EVEN - Residence & Owner Relations Manager

Highgate; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Highgate Hotels is seeking a Residences & Owner Relations Manager in Miami to drive owner engagement and revenue growth through innovative strategies and authentic relationships. You will craft bespoke experiences that blend business acumen with hospitality excellence, aligning with the brand’s bold personality.

The role requires leadership in managing the Residences Management Agreement (RMA) program, compelling proposals, and coordination with operations to ensure flawless execution of the RMA

Qualifications

• Minimum of five years in front office hotel operations.
• Proven track record in owner relations or luxury residential hospitality.
• Strong ability to communicate, present, and influence at all levels.
• Exceptional negotiation and presentation capabilities.
• Bilingual English and Spanish preferred.

Responsibilities

• Identify and engage prospective unit owners or representatives.
• Present the Residences Management Agreement (RMA) and showcase its value.
• Maintain records of prospects and owners for follow-ups.
• Collaborate with operations, reservations, and revenue teams for RMA execution.
• Represent the brand at meetings, events, and PR initiatives.
• Use the sales system to manage RMAs and generate reports.
• Coordinate updates on RMA strategy with leadership.

Skills

Front office operations

Owner relations

Sales targets

Communication & presentation

Bilingual English/Spanish

Sales management system

Tools

Sales management system

Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

This role is the heartbeat of our owner experience, where luxury living meets personalized connection. As the Residences & Owner Relations Manager, you will champion owner engagement and revenue growth through innovative strategies and authentic relationships. Your mission: craft experiences that go beyond expectations, blending business acumen with a passion for hospitality. Success means hitting financial targets while creating moments that feel bespoke, intentional, and unforgettable.

Responsibilities

• T he Residences and Owner Relations Manager is responsible for identifying and engaging prospective unit owners or their representatives, introducing the Residences Management Agreement (RMA) program, and showcasing its unique value. This includes conducting personalized site inspections of units and facilities to create impactful experiences that reflect our commitment to modern luxury and exceptional service.
• The role requires mastering the details of the RMA program and delivering compelling proposals and presentations that inspire confidence and excitement. Maintaining accurate, up-to-date records of prospects and current owners is essential for timely follow-ups and seamless communication. Once agreements are secured, the manager collaborates closely with operations, reservations, and revenue teams to plan arrivals and ensure flawless execution of the RMA experience.
• Tracking progress against action plans, contributing to updates of the RMA strategy, and participating in revenue meetings are key responsibilities. Acting as a brand ambassador at internal meetings, industry events, and social media or PR initiatives is also critical to building networks and strengthening relationships.
• Hosting and entertaining owners and representatives, assisting with activations and events, and ensuring every interaction reflects the brand’s bold, dynamic personality are integral to success.
• The position demands agility to manage multiple functions simultaneously, adapt quickly to changing priorities, and maintain exceptional administrative and organisational standards. Proficiency in using the property’s sales management system to manage RMA business, generate reports, and maintain accurate account details is required.
• Collaboration with leadership and ownership on updates, issues, and opportunities related to new and existing RMA owners completes the scope of this dynamic role.

Qualifications

• This role requires a minimum of five years of experience in front office hotel operations, owner relations within the luxury lifestyle or residential sector, with a proven track record of meeting or exceeding sales targets.
• Candidates should demonstrate strong ability to communicate, present, and influence at all levels of the organization, including executive and C-suite leadership.
• Success in this position depends on the ability to drive the RMA process from planning through closing and to clearly articulate the unique value and distinct aspects of RMA products and services.
• Exceptional listening skills, along with advanced negotiation and presentation capabilities, are essential for building trust and delivering results.
• Bilingual proficiency in English and Spanish is highly preferred.