E11EVEN - Group Sales Manager

Highgate Hotels, LP; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality management firm in Miami seeks a Group Sales Manager to enhance group revenue and promote E11EVEN Hotel & Residences as a premier destination. The ideal candidate will excel in relationship-building, prospecting, and negotiating within group market segments. Responsibilities include driving sales, managing budgets, and providing exceptional client experiences. Candidates should have at least five years of sales experience in hospitality, strong communication skills, and a results-oriented mindset.

Qualifications

• Minimum 5 years of progressive sales experience, including 3 years in a managerial role.
• Proven experience in luxury hospitality brand is preferred.
• Strong technical proficiency in relevant software applications.

Responsibilities

• Drive group revenue by meeting or exceeding sales goals.
• Maintain relationships within assigned market segments.
• Prepare and submit sales reports accurately and timely.

Skills

Sales experience

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

College coursework in Business or Hospitality Management

Tools

CRM systems

Windows-based systems

Job description

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company develops diverse lifestyle hotel brands, legacy brands, and independent hotels and resorts featuring contemporary programming and digital acumen, and utilizes industry-leading revenue management tools to drive outperformance and maximize asset value.

E11EVEN Club Hotel & Residences was created to promote an exclusive, personal, and self-curated way of being. Located within the vibrant metropolis of Miami, the hotel offers moments and experiences that reflect the city's culture and style.

Overview

The Group Sales Manager plays a key role in driving revenue and positioning E11EVEN Hotel & Residences as a premier destination for group business, celebrations, and high-profile events. This role is responsible for actively soliciting, developing, and maintaining relationships within assigned market segments while becoming deeply familiar with all accounts in the territory. The Group Sales Manager is a confident, relationship-driven seller who thrives in a fast-paced, entertainment-forward environment and excels at prospecting, negotiating, and closing group business that aligns with the hotel's dynamic brand and revenue goals.

Responsibilities

• Consistently drive group revenue by meeting or exceeding established sales goals and performance targets.
• Own assigned market segments by prospecting, qualifying, and closing group business that aligns with the elevated E11EVEN brand.
• Manage sales activity within the established sales expense budget while maximizing overall revenue impact.
• Initiate, track, and follow up on all sales leads to ensure opportunities are converted into confirmed business.
• Maintain an active and strategic sales solicitation program that keeps E11EVEN top of mind within the group marketplace.
• Monitor production of top accounts, evaluate market trends, and adjust sales strategies to maximize performance.
• Build and sustain strong relationships with existing accounts through consistent contact based on the Account Coverage Program.
• Achieve or exceed sales solicitation call goals as assigned by the Director of Sales.
• Create memorable client experiences by hosting site inspections, property tours, entertainment, and client engagements that showcase the E11EVEN lifestyle.
• Deliver polished, engaging, and professional site inspections that highlight the hotel's unique features, energy, and group offerings.
• Support the execution of special promotions, sales blitzes, and targeted initiatives designed to drive group demand.
• Prepare and submit all required sales reports accurately and within established timelines.
• Demonstrate strong knowledge of Highgate sales policies, procedures, and selling techniques with a focus on maximizing occupancy and Average Daily Rate (ADR).
• Leverage the hotel's sales and CRM systems to enter and manage business, generate reports, block space, and maintain account profiles.
• Serve as the primary onsite point of contact for group clients to ensure a seamless experience from booking through arrival.
• Adhere to Prime Selling Time (PST) standards to ensure consistent outbound sales productivity.
• Expand brand visibility and generate new business through active participation in community events, professional associations, and industry networking opportunities.
• Review meeting planner feedback with the Director of Sales and ensure timely follow-up on service opportunities and improvements.
• Respond promptly and strategically to inquiries as part of the Inquiry Day Program to maximize conversion.

Qualifications

• Minimum of five years of progressive sales experience, including at least three years in a leadership or managerial role within high-performance, revenue-driven environments.
• Proven experience within a hotel, resort, or luxury lifestyle hospitality brand is strongly preferred.
• Hands‑on exposure to entertainment-forward, nightlife adjacent, or destination properties is highly desired.
• College coursework in Business, Hospitality Management, Marketing, or a related field is beneficial; a high school diploma or equivalent is required.
• Strong technical proficiency in Windows-based systems and company-approved spreadsheets and word-processing applications.
• Exceptional verbal and written communication skills paired with presence, polish, and confidence to engage high-profile clients, senior leadership, and VIP guests.
• Refined ability to listen, read the room, anticipate needs, and clearly articulate value-driven solutions.
• Capability to multitask, prioritize, and perform at an elite level in a fast-paced, high-energy, nightlife-influenced environment.
• Every interaction with guests, clients, and colleagues must reflect a luxury service mindset, elevated confidence, and brand-forward professionalism.
• Attendance at all required hotel meetings, trainings, and brand activations is expected.
• Consistent and reliable attendance in compliance with Highgate Hotel Standards is required, with flexibility to support the rhythm and demands of a lifestyle property.
• Polished, professional appearance and elevated grooming standards must be maintained at all times, reflective of a bold luxury lifestyle brand.
• Strict adherence to Highgate policies, procedures, and safety standards is required.
• Results-obsessed mindset essential, with ability to identify productivity gaps, seize opportunities, and help implement impactful solutions.
• Advanced problem-solving skills required, including ability to anticipate challenges, pivot quickly, and deliver confident resolutions.
• Ability to analyze, interpret, and leverage complex sales data and market intelligence to drive informed decision-making.
• Absolute discretion and confidentiality must be maintained when handling sensitive business, client, and revenue information.