E&S Underwriting Systems Analyst (Hybrid)

FCCI Services Inc.; Sarasota (FL); Hybrid; USD 57,000 - 87,000; Full time

Benefits offered by this job

Paid Family Leave

Competitive PTO & Holidays

Recognition & Bonus Programs

Employee Referral Bonus

401(k) Match & Profit-Sharing

Job summary

FCCI Services Inc. is seeking an Underwriting Systems Analyst-E&S to deliver technical customer service for the underwriting user community, focusing on Duck Creek and related policy decision workflows.

You will troubleshoot issues, provide training resources, and collaborate with stakeholders to prioritize enhancements and testing for a better user experience across hybrid offices. Excellent communication and problem-solving are essential.

Qualifications

• Bachelor’s degree or relevant technology/systems background.
• Minimum two years relevant experience in P&C and/or E&S industry (including strong underwriting systems & workflow).
• Solid knowledge of FCCI underwriting systems, FCCI workflow and systems (including Policy Decisions).
• Solid knowledge of insurance underwriting procedures, rules, systems, and regulations.
• Solid knowledge of basic IT concepts, strategies, and methodologies.
• Solid understanding of project delivery and acceptance processes within a fast-paced business environment.
• Ability to translate needs of various user communities into written business requirements.
• Excellent customer service, communication, interpersonal and organizational skills.
• Ability to analyze, define and solve problems; the use of good judgment and decision-making.

Responsibilities

• Provide technical customer service support to the Underwriting user community.
• Troubleshoot a variety of system problems to resolve quoting and policy issuance decisions promptly.
• Provide system training resources to ensure efficient use of UW technology.
• Partner with stakeholders in developing and prioritizing new functionality and testing for fixes and enhancements.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

Bachelor's Degree

Tools

Duck Creek

Policy Decisions

Job description

FCCI Services Inc. is seeking an Underwriting Systems Analyst-E&S to deliver technical customer service for the underwriting user community, focusing on Duck Creek and related policy decision workflows.

You will troubleshoot issues, provide training resources, and collaborate with stakeholders to prioritize enhancements and testing for a better user experience across hybrid offices. Excellent communication and problem-solving are essential.